Posted on

Passenger of the Day: The Kid in First Class

 

by Penguin Scott

How could he not be looking out the window? When I was a kid, it was the most awesome thing in the world, to look out the window at the activities on the ramp and to see the planes taxing around. Heck, I still do! I remember how Mom used to walk me onto the plane and make sure I was comfortable and that the flight attendants would look after me. She’d give me a kiss and leave me there in my window seat, and usually in the first row. I was so young- kids today don’t fly by themselves as young as I did back then; I was about 5 when I started flying alone. I suspect Mom hesitated just out of sight to make sure I wasn’t crying. No time for tears, ‘there’s a Texas International, oh, and a Braniff, I love those colors! Look at the Southwest 737, I see those flying over our house!’ The memories, for me, are still so vivid.

But this kid, not only was he uninterested in the goings on out the window of 2F, he pulled down the shade, stuck a pillow between his head and the wall and closed his eyes. I didn’t like this kid. From my jumpseat at door 1L, the best view I had outside was through his window, and he just sat there ignoring it all. The nerve!

Shortly, we’d push back and turn onto the runway, which was just beyond the apron of this small airport. The pilots would rev up the engines to nearly full throttle before releasing the breaks and we’d shoot down the runway and fly into the air at great speeds, and at a greater rate of ascent than normal. This was Orange County and the high fallootin’ folks who live near John Wayne Airport worked out a deal where aircraft must follow noise abatement procedures, and are limited to use the airport between 7am and 11pm. After shooting into the air, the plane levels off as it reduces power. Once over the ocean, it resumes a normal climb as it turns to the north or south. I love taking off from this airport, and even though I was unable to see out the windows of first class, I was all smiles.

The kid was like his father, seated next to him, in that he was short and heavy. His glasses were framed in black, where his father wore clear frames. His father was actually the interesting one of the two. He had golden hair, like he wanted it to be blonde, but, well, golden is what we get. His fingers were pudgy and his thumb had a silver ring on it. His watch was large and jewel-encrusted and was framed by two bracelets, big and gaudy. He was dressed in a bright orange shirt about 2 sizes too large and baggy black plaid shorts with large pockets full of electronics. On his feet were colorful sneakers with no shoe laces. It sounds like I could be describing someone in their twenties, but Mr. Jeweled Watch looked like he was pushing 50. This was a man built for comfort, not speed. He obviously had money, but more so than what he had in style.

The man in front of him obviously had money as well. But this man was dressed in a nice button-down shirt with cuff links and read the financial times while his wife, in a tangerine wool jacket, closed her eyes for most of the flight. Mr. Jeweled Watch probably made his money from services, such as from an air conditioning business, or owning a car lot. Mr. Financial Times made his as a CEO or from stocks. It’s fun to watch first class passengers and try to imagine their livelihoods.

After leveling off, the boy, of about 8 years of age, gave up his nap and the window shade opened again…too late, kid, now I have to work! I began to take drink orders from the passengers in first class, of which there were 12. When I got to Mr. Jeweled Watch, I was afraid he was going to be stand-offish, maybe even a bit short, or rude. I couldn’t have been more wrong. He was quite nice, with his large bag of goldfish crackers, asking for a plastic cup to put some in. He had taken out a DVD player and the boy began watching Sponge Bob. I commented on liking Sponge Bob and he smiled at me politely and went a bit shy. The boy was polite, another sign that as gaudy as he was, Mr. Jeweled Watch was a good father.

It was at this point that Mr. Jeweled Watch pulled out 3 individually wrapped sugar cookies with images of Mickey Mouse in frosting and handed them to me, saying they were for the crew. He apparently had been to Disneyland. I thanked him and later gave him a card of thanks.

During the flight, he and his son laughed together and seemed to really enjoy their time on board. They weren’t demanding at all, didn’t finish the snack that came with their first class seat, and hardly drank anything. They were delightful passengers and as he walked into the humid Houston jet bridge leaving the plane behind, he shook my hand and thanked me for the great service. The boy smiled and I handed him a pair of plastic wings. His face glowed and he thanked me as he showed his father and walked away. Surely, he didn’t get as much excitement from those wings as I did when I got mine as a kid. But it seemed to make him happy, and that’s all I hope to do.
Posted on

Passenger of the Day: Brown Shirt

Passenger of the day:
At first there wasn’t much remarkable about Brown Shirt. Sure, he was fit, that was the first thing to notice about him. That, and his youth. Together, as well as the tight brown tee and snug denim jeans he wore, it was the kind of look that garnered second glances from many of the passengers who had already boarded and settled into their business class seats, but attractive people aren’t anything new. I noticed the middle-aged woman in 8F eying him up and down as he made his way to his seat. Our eyes met and she quickly looked down, having been caught checking him out.
Brown Shirt, at first look, seemed to be in his mid to late twenties. After closer inspection, I think he was more likely to be in his mid thirties. He had a full head of light brown, almost blonde hair. His skin was youthful, but was just starting to show signs of the recklessness of youth; too much time in the sun, not enough moisturizer.
It wasn’t his strong physique that piqued so much interest in Brown Shirt for me to feature him as Passenger of the Day. It was hard to ignore, with his tight brown shirt with super short sleeves. It showed off his well-developed arms, the kind more akin to a gymnast than a body builder. The tightness of the shirt also showcased a tight pair of pecs. I would imagine that 8F would have liked the rest of the torso, with a six, no possibly an eight pack.
He reached his seat at 6G and before placing his carry-on items away, he removed the things he would need for our 5-hour flight to SFO. A small laptop, a pair of bulky and expensive head phones, a few power adapters with the cords neatly wrapped around, an electronic tablet and an Ipod. This was a guy who’s security blanket was technology, but this isn’t what stood out, either.
The space above his seat had already been claimed. The man in 6F had arrived just before him and placed his larger item there. He pulled down the overhead bin across the aisle, towards me, and found a spot for his larger item there. When he reached up to put his bag in this space, even the large surly man seated next to me took notice. The arm muscles went taut with the weight of the suit case and the shirt lifted up over the waist band of his jeans exposing a bit of skin. His jeans were low and a decorative band with bright stripes was exposed; flashy and expensive underwear. I guess if I had a body like that, I’d be a little showy as well.
Still in need of space for a smaller back pack, he moved a row back and found space in a bin, but there were a few blankets that someone had placed there. He half picked one out and asked the man in 6F if he needed the blankets. Being told no, he pushed them back to make space and then leaned down to pick up the back pack he’d placed on the ground. While he did this, 6F put his back pack in his space. It made me chuckle as I could see Brown Shirt roll his eyes, 6F clueless to the fact that the space was not arranged for that of a stranger. Without hesitation, Brown Shirt shoved 6F’s small bag to the back and placed his back pack in front and then lifted the large bin closed, again exposing the flesh above his colorful underwear waistband. The woman in 8F again taking note, and this time not looking to see that I noticed her.
What I noticed next and what happened for much of the flight is what was so remarkable about the young man with the rock-hard body in 6G, Brown Shirt. It was an activity I’ve seen before but never with such vigor, and I know my writing abilities will fail to provide a picture that does this story justice.
It couldn’t be from stress. Brown Shirt was too young for that much stress, and judging from the head phones and Ipod and the fact that he seemed to be watching shows on his computer, it’s not like he was overworked. Although, seeing a young man such as Brown Shirt having a business-class ticket made me wonder just what he did for a living. We were leaving the nation’s capital for Silicon Valley. Perhaps he was a big shot with some technology company visiting DC to talk lawmakers into opening up loopholes so his company can further cash in. Or maybe he was just visiting family, a rich fortune 500 member, perhaps, who demanded certain results in the lofty expectations that the rich have on their family.
Maybe it wasn’t stress, but simply a nervous tic. Or maybe, just maybe, Brown Shirt had the best tasting fingers of all time! Yes, Brown Shirt spent much of this trip biting his fingernails. But this wasn’t your grandfather’s fingernail biting. This was a craft honed and perfected by a pro.
Think of a young boy at a picnic. He’s not eaten in hours and has been playing rigorously on the playground with other boys his age. He’s not worn out yet, but he’s got a voracious appetite. Mom calls the boy to the table and hands him a plate of chicken wings. Some of his friends are still playing, so he’s in a hurry to eat so he can get back to the jungle gym. He eats one wing in less 15 seconds and moves on to the second. While eating the second he’s already eying his plate for which wing will be third. He eats quickly and with passion.
This is the image I had in seeing Brown Shirt attack, not only his finger nails, but cuticles, as well. Placing his finger into his mouth, he’d move the finger this way and that, while his jaw moved the teeth up and down to get at the good part. He’d take it out and regard it briefly for a new plan of attack and then pounce on the victim. Every now and then, he’d free a piece of dead skin and roll it around in his mouth, letting his tongue feel it against the back of his teeth, moving it from one side to the next before ingesting it. Then he’d go at it again.
He moved with quickness. He was a professional. This was a race and he was far, far ahead. There was so much to eat and not one, but TWO hands with five fingers each. One finger, then the next; nail and then cuticle. Right hand and then left, all the while intently watching the images on his laptop and oblivious to anything else going on aboard the plane. Finger in, chew, turn, gnaw, turn, chomp, chew, gnaw, turn, bite, finger out, observe, finger in, chew, gnaw, turn, scrape, scrape, chew, turn, gnaw, turn, chew, scrape, turn, gnaw, finger out, another finger in, chew, scrape, gnaw, turn, gnaw, gnaw, gnaw, turn, chew, bite, enjoy.
Then the airplane door was closed and we pushed back. My seat was rear-facing and in the center of the plane, his was forward-facing, next to the window. I had only to turn my head to look outside and I could see him clearly, going to town. I would eventually lose interest in watching his appetite for fingers as I enjoyed a meal (not finger food) and a movie, followed by a nap. When I awoke, I noticed he was still at it. It made me chuckle. This was some good entertainment, here!
I’ve never seen anyone chew their fingernails with such vigor. I am certain to never see this again. It wasn’t for the tightness of the shirt to show off the hard work in the gym. It wasn’t for the youthfulness of being in business class, surrounded by business travelers. For looking like a squirrel going after a meal in the park, you, Brown Shirt, are passenger of the day.
Posted on

Passenger of the Day: The Pacer

Passenger of the Day: The Pacer
by PenguinScott
I took the escalator down to the food court and loved the view of the LaGuardia tarmac from the ground floor seating area. I was in search of a great Reuben sandwich I had heard about from a flying partner, so I walked from one place to the next, but never did find it. For a food court, there weren’t really many choices; Italian, Chinese, Mexican, pretzels or a takeaway sandwich shop. A man was in my way as I moved from one end to the next, pacing, his cell phone wire tracing its way from the black phone in his hand up to his ear. He was oblivious not only to my trying to pass, but of others moving about the cramped seating area, as well. I said excuse me, which didn’t seem to register, but he just happened to casually pace in a direction that allowed me to pass with my bags in tow.
After securing a burrito and making my way to a seat near the windows, with views of aircraft, I noticed the blockade guy still pacing about. He wore a crisp white shirt tucked neatly into black slacks. He was too important-looking to not have a jacket…ah, there it was, hanging on the back of a chair at a nearby table. He had begun pacing in larger circles and at this point was further from his table than he needed to be. On the table was his expensive-looking briefcase and on the floor was a large, black roll aboard suitcase of fine leather. It appeared out of place among the brightly colored chairs and modern art hanging form the rafters of the food court in concourse B. He was a diamond in the rough! He is my passenger of the day.
He wasn’t talking on that phone with it’s cord attached to his ear. It was more like he was just listening. Books on tape? His expression was that of concentration, paying very close attention to whatever it was coming through the cord. Big deal going down at work? And always with the mindless pacing; back then forth, around this table and then that, towards me, then away. Listening in on a board meeting?
He was in stark contrast to others in the area, especially the family seated next to me; the young girl eying me with great curiosity. Nearly everyone in the family- mom, 3 kids and grandmother- wore flip flops. Mom’s was pink, to showcase her nice white cracked feet that supported a large frame. The older boy’s was black with white skulls- a hooligan. The girl who seemed fascinated with me wore lime green ones. I wasn’t sure if they were flying today or visiting the airport pool facilities, but judging from Mom’s skimpy white blouse and very skimpy black shorts, I’d say if flying, she’ll be asking for a blanket, while on the plane her flight crew sweats in their polyester uniforms. I miss the days when people looked put together when out in public. The Pacer looked nice.
Mostly, I watched out the windows. In the distance I could see planes flying to the south, then turning west, towards us, their bright landing lights flickering in the New York afternoon heat. It would only take a few minutes and they’d be landing on runway 22. The Pacer was still pacing, not seeming to look at anything in particular; the ground, the empty tables, his phone, the upper corner of the food court. He seemed oblivious to the fact that anyone was around him. He was completely lost in whatever was going on in those headphones. He didn’t seem worried or upset, just very focused. The table supported only his bags; there were no food or drink items.
After completing my meal, I sat and waited for the time at which I should head to the gate for my flight. I was tired, not having gotten as much sleep as I should have, even though I had a 17-hour layover. But the six hours of sleep would have to do for the very long day ahead of me. It was a day very different from what The Pacer was used to, I’m sure. I’d board a plane with people going to Houston. During my announcements, I would find a red warning light on my control panel above my jumpseat. I would call the captain, a pack of mechanics would board and play with buttons and scratch heads until an hour later the fix would be found. At this point, the plane would miss our window of departure and we would sit in the penalty box, an area where planes hold away from the gate, for another hour. Four times the captain would have us ready the plane for departure and three times it would end up not working out and we’d sit longer. The Pacer, on the other hand, would earn money from the backs of people working for him…or if not people, his money would earn him more.
After reaching Houston, I was still to work home to San Francisco. Fortunately, it was the same plane, so I wouldn’t misconnect. But this would be the fun flight; tired from lack of sleep, worn out from a full meal service in first class on the flight from New York, plus assisting in economy, eager to get home after a 2-hour delay, and having to do another boarding process. Good times, indeed. But The Pacer has no idea of this kind of life.
We arrived in Houston and mechanics again came on board to deal with a few write ups we had in flight. An ash tray went missing from the lavatory, and while smoking is most forbidden, it’s a must have item in case someone does light up, they have to have a proper place to put it out when we yell at them for doing so. A light in the galley was out and a drain in the lavatory was plugged. 
Needing paperwork for the flight home, I walked up to the gate to have it printed out. Catering arrived with my new galley just as passengers began boarding. The senior flight attendant in back was asking about ice and the hand held devices we use to sell food and drink items in flight. The new captain for this segment asked about his crew meals, but there were none. He asked for coffee, which I went to make but discovered they had yet to turn on the water supply in the galley. Meantime, we are still boarding. Passengers ask about the delay and hand me their trash and ask about room for luggage and make comments about the plane not having a closet or entertainment. I have to make boarding announcements, as well. I check the coffee that’s still not brewing, close overhead bins, hang jackets for customers in first class and ask the pilots to call about the lack of ice in the back galley. I’m asked about the coffee and tell the captain it’s not brewed yet. I want to inform him that I’m not a Genie and that I can’t blink my eyes to make it appear, but he seems too business-like. He’d get along with The Pacer, I’m sure of it.
I make more announcements and deal with more passengers and a catering rep shows up with two bags of ice and a couple of extra snack trays, which must be for the pilots since I had enough for my passengers already. I can’t keep the bin the ice is in, so I remove them for the rep and discover much has already melted and the bags are not completely sealed, so now I have a counter full of water. I can’t have bags of ice leaking all over my paperwork, so I take them to the aft galley while my flying partner makes the door-closing announcement for me.
When I walked back to the front of the plane, I had to arm the doors. As I turn from this activity, the captain shows up demanding to know if his meals had arrived and wondering why the doors were closed without letting him know this information. He starts into me, saying something about a need for better communication, like I did something wrong. I calmly look at him and inform him that it is not in my scope of job functions to notify him of the door closing; that’s the job of the gate agent. I followed up with letting him know that he failed to inform me that he was ordering crew meals, and when they arrived with melting ice, my priority was to get the melting ice to the aft galley. When I returned, the doors were closed and I had to arm them and clean up the water, which was laying siege to my paperwork. I think The Pacer would have been proud of the manner in which I stood my ground.
He seemed to understand, and after a grunt of disapproval, turned his attention to the meals themselves, asking to see them. I took them back out from the cart and placed them on the counter. They were wrapped in plastic wrap, so it they were difficult to view. He poked at it it bit, didn’t seem pleased and went back into the flight deck. I wasn’t sure if he was going to have new meals brought or if we were now ready to go and my flying partner was as confused as I was. I followed him in and waited, but he said nothing and ignored me. I asked him if he was ready to go. He growled a yes. He’d nearly forgotten, but I asked if he wanted his damned coffee. I didn’t really say damned, but I was thinking it.
I put the meals back, delivered a hot coffee and closed the flight deck door. Finally, we could perform our safety demo for the passengers. Finally, the brakes would be released and finally I would start getting paid for the Houston-San Francisco segment! That’s right, flight attendants only get paid when the plane’s brakes are released.
The Pacer probably made as much money in the half hour I watched him pace as I made in my long day of dealing with passengers and pilots. It’s not always easy or glamorous. But it’s my job and I love doing it. Like The Pacer, I used to make good money when I was a general manager, but I didn’t have any free time back then, and certainly not as much fun. I think I like things better the way they are now.
Posted on

Passenger of the Day: Karma Airlines

Mr. Sir stepped on board the full 737 and immediately started in on the customer service agent who was standing in the galley drinking a cup of water and chatting with the flight attendant. “I’m NOT going to check this bag and you can’t make me!” he demanded. The agent slowly turned his gaze to the man and took a drink of water. He said nothing and continued his conversation with the flight attendant.
Mr. Sir was a tall and broad man. I was happy he was not seated next to me. Next to me was a demure and quite attractive young black woman, who spent nearly the entire flight reading a book; one of the best kinds of seat mates there are…besides an invisible one! He wasn’t next to me, but he and his wife were behind me. He sported a very full beard, nearly white, to match his hair. He looked to me like a Harley rider, one of the cookie-cutter variety, big, intimidating, hairy, like so many I used to know when I was the GM of a dealership. He probably carried a rifle in his arm and Jesus on his sleeve and his mind would be as open as a gift shop on Christmas Day.
Looking to store their luggage, the two of them began opening overhead bins, since most were closed now that we were only moments from the time when we are supposed to be pushing back from the gate. I thought I had seen an open spot over 3C, and mentioned this to the wife, but when she opened it, there was no room. I made an apology, but she didn’t seem to hear as she continued her search. I was getting frustrated in watching them, so I turned my gaze out the window to watch the ramp workers load bags onto the plane, instead- I supposed there was a good reason they place every bag on its belly and not its back. Mr. Sir asked his wife if she wanted the window or the aisle, and her decision placed her immediately behind me.
This really began my in flight entertainment. The two began a conversation of complaints that would last over an hour: Airline booked their flights so they had to come from one end of the terminal to the other to catch this flight. He noted that even had their arriving flight been on time, boarding for this flight would have commenced before they were scheduled to reach the gate, so it was a good thing this flight was running late, too. I thought to myself, yeah, Airline sits there and schedules gates just for you, knowing you needed the exercise. “Well, at least this flight will be safer than that last.” she responded. “Let’s hope so.” I wondered what was so unsafe about their last flight.
I tried to block them out as best I could, watching the goings on out my exit row window. Soon I could see us enter the penalty box and I knew something was up. Sure enough, we came to a stop and the engines shut down. The captain came on the PA and informed us that air traffic control (ATC) had given us a ground hold due to weather and needing to space out incoming aircraft to SFO. We would be delayed for an hour, however, that can often be altered and we could be taking off sooner. Not on this trip. We’d be there for the full hour and I’d be listening to Mr. Sir and his wife complain and make calls altering their hotel and rental car agreements.
Mr. Sir now blamed Airline for this delay. I wanted to turn around to inform him that an ATC delay had nothing to do with airline, but I knew that would be futile and would most likely only enrage him further. I kept silent and just listened. I didn’t want to, but his voice was so loud. “Airline should buy all our drinks for this kind of delay.” he demanded.
The flight attendant made an announcement that due to the delay, the satellite TV system would be complimentary. Soon, it was determined that several TVs were not working properly, so the system was re-set. The re-set did little good and from my seat I could see there were a few not working. I quickly found out that Mr. Sir’s was among these. Of course he complained again, “What a great airline, they promise free TV for everyone, but not us.”
When the hour was up we were quickly racing down the runway and alighted from Dulles Airport. The complaints came to an end. When the drink cart arrived to his seat, he ordered 2 rums and 2 Baileys. The flight attendant kept to company regulations, telling Mr. Sir that we are only allowed to serve one drink at a time. While an actual company policy at Airline, it’s one mostly ignored by flight attendants. Mr. Sir acquiesced and then, the flight attendant made my day by charging him.
It was later, in flight, when hanging out in the galley, when I found out about Mr. Sir’s attitude when boarding the plane and I also heard that he was the only one they charged for alcohol on the first round of drinks. So it’s true, bees really do get more honey with sugar!
About 3 hours into the flight, his wife starts bumping my seat at regular intervals; slamming into it, pushing the seatback forward, bumping it. It began driving me insane. It would let up for about 10 minutes, then start again. Finally, at wit’s end and fearing for what I was about to start, I undid my seat belt and turned to face his wife. I smiled and I politely asked, “Is everything OK?” “Who me?” she asked. “Yeah, there seems to be something wrong and I thought I’d check to see if you’re OK. You keep hitting the back of my seat. Can I get you anything?” She said she was about to go berserk and was ready to get off this airplane, and Mr. Sir interjected that it had been a very long day. I casually glanced at him and then back to her, “Well, let me know if I can get you anything. We’ve got about 40 minutes left of flying time and we’ll be on the ground soon.” She thanked me and I took my seat happy that it went so well and that I decided not to change out of uniform for the flight.
Finally, we arrived at our gate in San Francisco. As his wife apologized to me for the seat, Mr. Sir scolded another passenger for not knowing how to deplane, “You’re supposed to wait for the people ahead of you to get out first!” At least this infraction kept his attention from me, as I had about reached my limits with his attitude. Welcome to SF, Mr. Sir, and good luck!
Posted on

Adventures in Flight: A Day in the Life

After a long day at work you go home and what do you do? Cook dinner? Chat with your loved one or a neighbor? Throw a load of laundry in the washer? Take the dog for a walk? Maybe run to the store or work on a project in the garage.

    As a flight attendant, I don’t have the luxury of doing such things when I’m done with work. Half the time, I’m in another city; whisked away in a van to a hotel with a dozen sports channels on the TV and other various cable channels, all of which never live up to their name (Headline News rarely covers the headlines, Discovery Channel is full of things better left undiscovered and don’t get me started with MTV!). The workout rooms are small and the pools are often infested with children. For me, domestic projects have to wait until my days off and compete with all the other minutiae of things that need my attention; cleaning, errands, tasks, and, oh yeah, rest.

    There still seems to be an impression of glamour when telling others I’m a flight attendant. In many ways, I guess that’s still true. The hotels are deluxe retreats, the travel is wonderful – if you’re into travel, and one is exposed to a whole new world; one which is smaller than the one in which most people live. Breakfast in New York, lunch in Chicago, dinner in San Francisco; it’s no wonder it’s hard for me to keep track of time. I can be gone for 2 days and it feels like 5!

Aviation; an old propeller engine by PenguinScott

    Many people have no idea what really is involved in a typical day of a flight attendant. So I thought I’d open a little window into my world, which isn’t as easy as it might sound. Ours is a life full of Federal oversights, technicalities, legalities and union rules. I won’t bore you with the why’s of certain things, but feel free to ask if you would like to know more.

    First, a little background, one of the most annoying questions I get is what route I fly. Only the very senior can hold a route, and even then many don’t always fly the same trips. Each month we bid for our flying, and for most of us at my airline, we fly one month on reserve (on call) and the next month is a line month, which means we know exactly where we will be all month. We can trade and drop trips, thus we have much more control of our schedule. On reserve, I only know my days on and off and trading days is much more complex and often very difficult to do, as they are done so at the discretion of the crew desk, who need to ensure there are enough flight attendants to cover the ever changing needs of the flight schedules.

    For this typical day, I’ve chosen a reserve day. This when we have the most chance of experiencing problems, or as I like to say, having my trip go wonky. Things can change at the very last minute on reserve. You may think you’re going to do one leg to Denver and then fly home, but once in Denver, they may send you to Dallas for a layover and all of a sudden, you’re gone an extra night. That’s why I always keep my bag packed for as many days as I’m good to fly. Even if I go for a two-day trip, if I’m good to fly for 5 days, I pack for 5 days!

    Before going to bed, I look on line to see where I am on the list of reserves for the following day. This helps me gauge if I might get called for an early flight or a later one. I’m high on the list, so I go to bed at 2200hrs, which is very early for this night owl, who prefers red eye flights. (It helps with this job to use military time, so I’ll do so here as another way to show you what my life is like.)

    Sure enough, the crew desk calls at 0315 for a check in at 0835. I’m told I’m going to Philadelphia. After hanging up the phone, I now have to figure out what time to set my alarm. I have to leave my house an hour and 10 minutes before check-in and I usually allow an hour to wake, shower, print my paperwork for the trip and grab a bite to eat. After doing the math and checking it, I pray that I can get back to sleep. This is much more difficult than it seems. With a constantly changing schedule, my mind often thinks, ‘that was a good nap and now, let’s think about ‘all’ the stuff’!

    On the drive to work, I realize that I forgot to factor in that this is a Thursday and I hit rush hour traffic. Fortunately, it’s not too bad and I don’t have far to go in it; this is why I choose to live close to the airport. We are provided parking in a garage and a bus takes me to the terminal, which is why I must allow just over an hour to get to check-in even though I live 15 miles from work.

    Once past security, I squeeze past those who see the people mover as a ride and fail to keep to the right so those of us actually wishing to get somewhere soon can pass. I yell out, “Passing on the left and keep trudging through. Soon, I reach in-flight, our base of operations in the bowels of the airport terminal. I say hi to other flight attendants I recognize, never remembering their name or how it is exactly that I know them. Maybe it was a flight to Maui last year. Maybe it was a flight to Orlando last month. I have no idea, so I just say hi with a big smile and feign interest. I’m only really here because I have to check my mailbox and then log onto the computer to see what cyber info has been handed down from mother airline, in all her wisdom.

Passengers by PenguinScott

    After filling up the circular file, I find my room to brief with the flight attendants I’ll be working with. Those who are based with me in San Francisco (SFO) will be there. Sometimes we might fly with crewmembers from other bases; they will meet us at the plane. On this trip to Philadelphia, I’m assigned the purser position, which means I’m the lead flight attendant on the trip. I make the announcements, work first class and am responsible for briefing with the captain and relaying information to my crew. We are a crew of 3, flying an A320.

    Following the briefing, we emerge from the belly of the terminal and make our way to the gate. I brief with the customer service representative (CSR) and board the plane. Next is a busy time for me; stow my luggage, perform safety checks of equipment, brief with the captain, check galley provisions and start getting the galley ready to provide world-class pre-departure service to the wonderful people who occupy the first class seats, all while greeting the passengers with a smile, a few laughs and trying to look chipper as one can be at 0900hrs after getting 5 hours of sleep!

    Mr. Sir is upset that he’s not sitting with his wife and asks if I can help move people around. I know he’s already asked the CSR and been told the flight is full and he’ll have to ask people to move. I tell him the same thing; we are not allowed to move passengers. Tee-Shirt-Mom boards with her stroller, already tagged to be placed in the plane’s cargo hold, so I have to remind her to take it to the door so a baggage handler can stow it for her. People are shoving 2 and 3 bags in overhead bins sideways, so I have to make an announcement telling them not to do this. No one listens to our announcements, but I did my job. The bins fill up and there are still 20 people on the jet way with large roll aboard bags. I inform them there is no more room for bags and that they now have to check them, which really makes me a popular person. 2A , 2E and 3F all have jackets for me to hang. Mr. Got-an-upgrade-and-has-never-flown-in-first-class finds out he can have alcohol right now, and asks what I have. I ask what he likes as I have no intention of trying to name all of our drinks. I make his screwdriver, pour 2 red wines, and deliver 3 ice waters, a beer and 2 gin and tonics. The first officer wants a coffee with cream and sugar and the captain asks for a diet coke. The interphone rings and the flight attendant in the back tells me there are bags coming forward to be checked. I have overhead bins to close before we can close the door and 1F would like another glass of wine.

   Finally, the CSR hands me some paperwork, signaling that we are finished boarding and she closes the aircraft door. I make an announcement asking for all electronics to be turned off. About half the people actually do this, and most who don’t are in first class. I check with the pilots to make sure they have all they need and confirm that they want to eat their crew meal later in the flight and will call me when they are ready to eat. I make sure all passengers are seated and notify the pilots that we are ready to go.

    Now I start getting paid. You read that right. I am only paid flight time, which means once the brakes are released and until they are set again. It’s the same for pilots. This is why, so often, when we know there is a delay in taking off, that we push from the gate and go sit on the tarmac. We want to be earning money, and we can’t when sitting at the gate with the door open. Of all the jobs I’ve had in my life, I think it’s the hardest I’ve ever worked for free.

Wheel markings and chocks by PenguinScott

    As purser, I make another announcement welcoming the passengers and introduce the video safety demo. For planes with no video equipment or if it’s broken, I have to read it live, while the crew demonstrates the safety features. Following the demo, I check for customer compliance, secure the galley and take my seat in the jump seat for takeoff. This is where I go over my emergency commands in my head, just in case, as there are only two times you can evacuate a plane: before takeoff and after landing!

    The flight time to Philadelphia is over 5 hours, so there’s no hurry to the service today. It’s drinks with warm nuts from the oven, drink refills, hot towels, lunch, ice cream and 90 minutes later I might get a chance to sit down for a minute before the cockpit calls to come out to use the lavatory.

Since two people are required to be in the cockpit at all times, I now have a chance to escape the passengers for a few minutes up front. I cherish my time spent in the cockpit during flight and the opportunity to get a front-view of the terrain below. I look over the cockpit controls; 32,000 feet, wind from the west, coming up to Denver with aircraft at our two o’clock and four o’clock. The pilots like to ask where I live, where I’m laying over, how the passengers are doing, if it’s cool or warm enough in the cockpit and sometimes we chat about world events or company goings on. It’s almost always the same drill.

    Later in the flight I’m back in the cockpit for a second break and this time I’ve got the pilot’s crew meals. The first officer scoffs at how cheap the pasta dish is. He asks if this is the same pasta I serve in first class. It is. He is dumbfounded at how we get away with serving it for what people pay to sit in first. I sort of agree, but offer, “Well, I smile a lot, if that helps!” This makes him laugh and the buzzer sounds notifying us that the captain is ready to re-enter the cockpit.

    Now we play Stay Awake for the rest of the trip, going out to replenish drinks every so often and reading magazines left on the plane from previous crews. You can normally see the crew start to get excited about 40 minutes before landing. Not only for the work we have to do to prepare for landing, by putting things away and collecting trash in the cabin, but just in the excitement that soon the seatbelt sign will be on and the constant line for the lavatories at the back of the plane is finally gone.

   This trip has gone well; the passengers in first class weren’t as needy as they can be. Some were quite nice and talkative as they got up to use the lav. The guy in 3F was surly the whole time, but at least he wasn’t demanding. Mr. Upgrade wound up sleeping most of the trip. Madam was nice, telling me about her cruise to Alaska with her daughter, who lives in Oakland. I enjoyed the flight and working with the crew in the back. But it’s great to take my jump seat and finally see the tree tops out the window of door 1 left. Hello, Philly! I make my landing announcements, with a dash of humor, and I enjoy looking at the passengers who catch it, chuckle and look up at me. The woman in 9E gives me a thumbs up when I ask that people keep their conversations interesting when saying that they can now use their phones…as we are all listening.

   The taxi to the gate seems to take forever, like we actually landed in Camden and are just going to drive the rest of the way! Seatbelt sign is off, so I’m up to disarm my doors and check that the aft doors are also disarmed by calling the crew on the interphone. The jet bridge comes and the agent opens the door. I tell her that I have 2 passengers who need a wheelchair and have no other specials; sometimes we have unaccompanied minors that need an escort off the plane. I now say goodbye to over 130 passengers; trying to vary the parting comment so no one hears me say the same thing twice; goodbye, farewell, thank you for flying with us, enjoy your day, see you next time, have a great day, thanks for your business, goodbye, see you soon, thank you, farewell, adios, have a great day, etc. A few passengers thank me for the great announcements. Two shake my hands, one gives me a hug. That hardly ever happens, but I never refuse a hug.

Airplane getting serviced photo by PenguinScott

   The pilots rarely stay in the same hotel and they leave with the passengers. Soon, the plane is empty and a few passengers are waiting near the door for the strollers to be brought up from the cargo hold. There isn’t a crew waiting so we have to wait on the strollers as well. Once all the passengers are clear, we can enter the terminal and head to our pick up for the van to the hotel. It’s all prearranged and the pick-up area is listed on my paperwork.  The van shows up after waiting a few minutes and we are taken to the hotel. This time we are down town, since the layover is more than 20 hours. If it were less, we would stay in a hotel close to the airport. Check in is a breeze for us; a name and some information on a form and we are handed keys.

   I say farewell, for now, to my crew. I head to my room, change out of my uniform and head out to explore the city. I don’t have long, as my return flight is 0800 the following day and those 5 hours of sleep the night before are dragging me down fast. But I love Philly and head to my favorite spot for a great cheesesteak sandwich. I walk a few miles and return, exhausted, to my hotel room. I enjoy the fact that my windows face an apartment complex across the alley and spy on a few people who seem to enjoy the fact that they live across from a hotel with prying eyes. Oh, you didn’t know I’m a voyeur? I see a topless lady playing with her 3 dogs, a couple having sex through half-drawn blinds and a guy eating dinner on his sofa. He looks over and up at me and waves. I wave back and we laugh.

   It’s been a long day and it’ll be a short night. Time for bed; tomorrow comes too soon so often in this job. I’ll fly to Denver before eventually reaching SFO. I’m good for 2 more days when I get home and I know I’ll be used for them. I’ll get home; too tired to do the domestic projects that most of you get to enjoy doing when ‘you’ get home from work. I’ll put them off for another day. Before I know it, that bill I thought I’d pay when I next get home, doesn’t get paid until my next day off, in 3 or 4 days. But at least I will have 4 days off; one day to recover and 3 to do get things done. It’s never a dull moment in the life of a flight attendant!

747 in air by PenguinScott
Posted on

One of the worst days

Another gorgeous Pacifica day; clear blue skies, slight breeze, wonderful ocean with mist rising into the air; I love living here. I had my plan: Chinese consulate to renew my visa, stop at Costco for gas and a few items, doctor’s office, then to the mall to conduct a mystery shop for dinner.
I left a little later than planned, so I felt rushed to get to the consulate before they closed. Traffic was heavy, like it was nearing rush hour, but it was only 1:20. I found a parking spot only 2 blocks from the consulate, which was good for the part of the city I was in. It was now ten to two and the sign stated no parking from 11-2. There were many other cars parked, so I thought I’d take my chance, but no need to worry. I got half a block and suddenly I realized I didn’t recall grabbing my passport. I checked my pockets and the contents of the envelope in which I had placed my application. Nothing. All that way, all that traffic, for nothing. Back to the car in shame.
                Because of the traffic, I decided to go back a different route, which did seem better. I found a good parking spot at Costco and as I grabbed my wallet to show my membership ID, I realized I DID have my passport. Now I was really kicking myself. How could I have not realized I actually had it on me? Why didn’t I feel it when I searched my pockets? And the whole drive back south I was racking my brain on where I had put it the night before after making the required copies for the application. I just couldn’t remember.

Cloudy
                My brain has been on vacation for a while. It was very bad after my illness in November of 2009. It’s been a long, slow process of healing and feeling like I’m on top of things again.  A few weeks ago, I nearly missed my first trip back to work after thinking it was on a Sunday, when it was actually on a Saturday. I still don’t know how I did that. Now this.
                I felt bad and a bit worried about myself so I called Mom and told her. She laughed, saying she does things like this all the time. I hear that a lot, when explaining odd things I have done in my recovery. But I was never like this. Mom used to always tell me what a great memory I had. I graduated in the top 10% of my class. I’m a smart person. Or I used to be.
                I told Mom I was in Costco to get some mouthwash. I also needed to buy ink for my printer, cash my annual cash back check and stop for gas. I walked around as I talked to Mom and got a few food samples. I found the mouthwash and got in line. Before leaving, I thought I’d treat myself to a mocha freeze. I pulled out of the parking lot to head to the doctor’s office, not half a mile away. I still had 20 minutes, so I parked in the garage with a view of San Bruno Mountain and texted a friend of mine, who I knew would enjoy hearing of my time with trying to renew my visa. He did laugh.
                As I sat in the waiting room, I realized I had left Costco without getting ink or cashing my check. Now I was really feeling stupid. I was also feeling quite tired and while I waited to see the doctor about my sleep apnea, I wondered if there isn’t something more seriously wrong than just, well, “I do things like that all the time, it’s normal.”
                Things checked out OK at the doctor’s. My next stop was the mall. My assignment there was to have dinner at Five Guys to evaluate customer service and timing. I had also received in the mail a week prior a post card from the mall. Turn it in to receive a gold egg and maybe inside will be a $500 prize. Taking a better look at it, I now realized I was in the wrong mall. It was the right mall for the assignment, but the prize was another mall entirely. Not sure how I didn’t realize that, either.
                On the way home, with my failed day still going through my head, I thought about how I now am constantly worrying myself. When I leave for errands, when I leave a hotel room after a layover, when I board a plane or walk into the briefing room before a flight, I’m always feeling like I’m forgetting something. I take careful notes on what time I have to be places and what things I need to take. For weeks I’ve been forgetting to buy aspirin. Last week I went to cook meals for the pilots, turning on the oven without placing the meals in them. It caused me to overcook the meals for the passengers. I think now know what it feels like to be 80! And it’s scary as hell. This constant feeling like I’m forgetting something is stressful. What if I forget something important, like arming doors for takeoff?
                As I drove down Highway 1 towards home I enjoyed the view of the Pacific Ocean as the sun neared the horizon.  The sky was clear and there was now enough mist over the ocean that it rose quite high and created a haze as I looked out to the ocean. The breeze blew this haze on shore to where it nudged into the hills and gave way to the blue sky above. The light on my gas gauge came on. I had forgotten to get gas at Costco. God damn it.
Posted on

This is my London layover

Photo by Penguin Scott 2005

Oct 14, 2008

Part One

It’s 330pm in London. I awoke after a 4hour nap. I ate a sandwich, cookies and drank some milk. I read the USA Today, even though it was several days old. It was still news to me. Now I sit in my tiny name-brand hotel room looking out the window. I’ve always heard how small rooms are in Japan, but I’ve never had a room in Japan as small as this in London.

Gray clouds float by, as usual for this town it seems. They float by not entirely lazily, however. Like the people on the sidewalks below them, they seem to have their agendas and so move at an appropriate pace for having such.

My view is of a mostly residential area. While no skyscrapers by any means, a few multi-storied buildings are also in view. But mostly apartment buildings are what I see from my 18th floor hotel room.

They are constructed of brick and look as if they’ve been here for quite some time. The bricks are dark and look wet, like it’s been raining. But the streets are dry and I see no puddles on roofs or sidewalks. Their roofs are littered with small and medium disks used to gather satellite images for the TVs inside.

Not many have balconies. Most that I can see are vacant. Others store chairs or display plant life. Quite a few, again…satellite dishes. Some people are using their balconies to hang laundry to dry.

Along the street below is a wide sidewalk. It’s not over run with people, but looks about on par for a Tuesday afternoon. Along the sidewalk and under the apartments are stores- most of which have signs in both English and Arabic as a clear indication of the part of town I’m in. There is a post office, a fabric store, an electronics store, a few salons a fish market, KFC and a Dominos Pizza.

Red double-decker busses dominate the street. It reminds of seeing taxi cabs in Manhattan. The Brits love their small cars; Citroens, Smart Cars and Mini Coopers are numerous. Oh, and motor bikes; most with the little trunks sitting high just behind their driver, all of whom wear full helmets, unlike their counterparts in America who seem to go for style and comfort over safety.

The clouds move from left to right. Right now they are not so much clouds as one large, gray mass. And here I sit, in London, nothing to do, no plans, done it all before, it seems. Here I sit- watching.

Part Two

The sharp woman who was the purser on my flight from San Francisco had announced a happy hour in her room to begin at 4pm. She announced her room to us upon check-in and that she was going to provide the beer. I like happy hours. I like socializing. I like beer and I had no other plans. London is expensive and I am cheap. OK, maybe not cheap, so let’s stick with thrifty. At ten minutes to 4 I started getting dressed to head out, then realized I was about to make a social faux pas by showing up on time. I sat down and left my room at 415.

I walked into Cindy’s room and was offered a beer from the bathroom sink, full of ice and beer. Two pilots, the captain and the first officer and one flight attendant were already in the room.

Cindy had a better view of London than I had. From her room on the 15th floor, I could see the London Eye (Europe’s largest Ferris wheel), the ‘Gherkin’ building (unofficially named for its similar shape to a pickle) and the tower of Big Ben (one can’t actually ‘see’ Big Ben, as that is the name of the bell within the tower and not the tower itself; a bit of knowledge I picked up on a previous trip). I took a seat near the window knowing that during the lulls of conversation that tend to come with a smaller group, that I could simply turn to take in the views for a moment or two.

However, over the next 90 minutes or so, I found the conversations appealing and the people behind them charming. The room was filled with much laughter and there were numerous times I thought hotel security surely would come knocking any minute. They never did. And even though the company was so engaging, I did tend to turn from time to time to look at the view behind me. And every time I did so, a few others followed my lead as if to see what it was, exactly, that I was looking at, maybe not fully aware that it was merely the whole view in general that attracted me.

By 7 we were all pretty hungry and started to discuss dinner options. Indian food had been thrown out as a possibility and I know from past trips to London that the Indian food here is pretty darned good. Someone threw out fish and Elbert, the flight attendant who had worked in business class with me, suggested a place a few blocks away that he likes to go to for chicken. His suggestion beat out the others, mostly on the construct that we could bring it back to the room to continue drinking. This seemed popular with the pilots, as well as with Cindy, who wanted to make sure she didn’t have leftover beer to deal with. After all, this was a lightly attended happy hour; lighter than most.

Upon exiting the hotel I found myself not as sure of my footing as normal. Cindy had done a good job of passing out beer up in the room. And the weather had turned slightly more foul than before, as the air was now full of a wet mist, which helped us step up our pace a bit.

The chicken place was visible from my room, only I had not noticed it. One big step up into a small restaurant with 4 or 5 small tables, a wall filled with a large menu board and photos of various dishes and a long food table, under the glass of which were dishes mostly of middle eastern and Indian flair. Hummus, kibbeh, lamb, kebabs, fried pies with curries and vegetables, all kept warm under warming lamps and over water tables. In back, along the wall were 2 rotisseries, one with lamb and one with chicken for gyros. The whole place was eerily lit by florescent light.

Elbert ordered for us, a small, whole chicken for each of us. It came with fries and the guys preparing the food for us included a green salad, placed in a small plastic bag. I’d never had salad given to me in a bag!

The prices were great, I’m sure I’ll be back on future trips, knowing how expensive it is in London. (On the bus ride to the hotel, I noted a KFC with a sign for a chicken sandwich that was 4 pounds and a half, which would convert to about eight US dollars.)

We dined in the hotel lobby where, as we finished eating, I noticed a sign stating outside food was not allowed to be consumed. Sure enough, 2 minutes later a manager asked us to leave. Perfect timing! We gathered our trash and resumed as before in the room on the 15th floor and continued to enjoy one another’s company. And beer.

On our food outing we ran into 2 other flight attendants from our flight and they had now joined us, adding new life and fodder for conversing. Being that Cindy’s room, albeit with the better view, was of the same size as mine, it was fun being a bit cramped. Three sat on the bed, two on the floor, the captain in the chair next to the desk and I sat on a make-shift seat of the suitcase stand with pillows so I wouldn’t fall through the straps.

At 1030 we dispersed. Most of my flying partners had earlier flights than I had and they wanted to get to sleep. Mine wasn’t until 4pm the next day, so my plan was to stay up a bit longer and sleep in.

Part Three

The plan was to stay up until 2am, sleep until 10, check out and catch my ride to the airport. It failed at 630am when I awoke to a door slamming in the hallway. More doors followed and continued for the rest of the morning. I couldn’t fall asleep again, as much as I wanted to and as tired as I was. I turned on the TV and hoped maybe it would lull me back to sleep. I gave up at 8 and started to pack and take a look outside. The weather was the same as when I went to bed, dreary. People now walked under the safety of their umbrellas. Those without sort of jogged hurriedly along.

The night before, I’d gone to a local grocery and bought scones and clotted cream. It’s just not a London trip without scones and clotted cream. I’m quite happy they don’t have these delicacies in the states as I would have to eat them constantly. Oh, so creamy, and with a bit of strawberry jam…decadence to be sure!

I ate my breakfast and watched the news, taking note that the Brits seemed much attuned to the presidential elections in the US. Only two other news items garnered more attention; the economic conditions and a meeting about them taking place in Brussels, and the split of Guy Ritchie from Madonna.

When the time finally came to head downstairs, I began feeling quite tired and relished the thought of a nap on the hour-long ride back to Heathrow Airport. But I knew that would be hard for me. I enjoy looking out the windows too much. I never sleep on the bus rides to and from the airport, even after the long 15-hour flight to Sydney. I don’t travel all that way to just sleep on the bus and not take in the local culture, of which there is a lot to take in on a journey to and from the airport.

A van arrived. I was on my own, as the other girl going back with me was at another hotel. The driver informed me the flight was an hour delayed. I was lucky that they allowed me to go back to my room. I got a 20 minute nap in, which did a world of good.

When I again attempted to depart my hotel I was happy to know there were 2 other flight attendants with me. The LHR airport is very confusing and my company’s offices were now in a new area. So I had absolutely no idea where to go once I arrived. To this day I still have none.

The LHR airport is like entering a twilight zone. It went something like this.

Because I had liquids over the allowed limit and England is one of the few places in the world where flight attendants can’t take them through security, I had to check one of my bags. Thank goodness the other girl I was with did so as well. Again, I had no idea where to go next.

We checked our bags at the front podium and went around the corner. It took a few tries for her to find the hidden door, go left and then down the ramp, go right, across the hall, down a corridor, up a ramp, pass another security check point. Then take a right, go down a bit and a left. We entered a room now for security screening. Put the bags on the conveyer, pass the magnometer, turn right, then left, down a hall and through some doors. Never were there windows or signs directing us where to go. God pity those who know not the way!

We were now in a huge terminal full of shops and seats and tons of people. We now had to go from one end of this large room to the other. I was hungry, but not a one of these shops sold food. Had I wanted cologne, tobacco, alcohol, sunglasses, watches or chocolate, I would have been in paradise. I wanted a hamburger. There must be a separate maze to take one to the food.

Turn right, down another hall, take a moving sidewalk, then another, another left and here, on the left, were our offices. Not knowing the code to get in we knocked. I looked through the window and the woman behind the desk about 10 yards back held up a sign with large red numbers. It was the code to get in the door. I was glad no one was behind us to now know the code. I punched it in and our journey through London’s Heathrow twilight zone Airport was done.

If you offered me $10,000 to do it again on my own, I don’t know that I could.

The London based crew I was about to fly home with were more senior and older than the crew I had flown in with 2 days before (by senior, I mean company seniority). But they were nice and the new purser led a thorough briefing. After the briefing, I mentioned that I’d not eaten since 8am and was hungry. The flight was now an additional hour behind. It was almost 6. We were told there was a sandwich shop at the gate. I went with Denise, who flew in with me and who had joined the last of our happy hour the night before.

The walk to the gate was short. We showed our ID to another security person and were allowed into the gate area. I finally settled on an egg sandwich for just over 2 pounds, or about $4. Denise told me it would need mayo, as she had that the last time she was in London. I asked the girl at the register for some mayo and was told, “Oh, we don’t do that here.” It was almost like I’d asked for a dance, the way she said it. No mayonnaise, no sandwich. I put it back.

In my hunger I now got upset with London. Silly little London, with their small cars and their driving on the ‘wrong’ side of the road. It’s dreary, crowded, small, old; the airport is a cluster fuck, they pronounce their military as ‘millitree’, can’t pronounce aluminum correctly, put things in the boot of their car and now they don’t have mayo for a freakin’ egg sandwich! I have to check my bags because I carry water and more than 3 ounces of other various gels and liquids that the US allows me to carry. And when I arrive home I will have to wait 10 minutes for my bag to arrive with the other passenger’s.

I don’t like London layovers. It’s the reason why, in the past, when I’ve had the chance to pick up a trip going overseas, I’ll overlook these trips in hopes of one to Frankfurt or Japan or even Hawaii, which are considered international with our company.

Don’t get me wrong. I love Britain. I love the people and the country. As soon as I got on the plane, I grabbed a sandwich, meant for the mid-flight snack; we had empty seats, so it wouldn’t be a big deal. The flight went well, I enjoyed the crew and I slept well during my break. I do like London. It’s just not the easiest place to go, especially when one is cheap. OK, maybe not cheap, but thrifty.

Posted on

ABOUT THIS BLOGSPOT

Back in the early nineties I had an injury that kept me from full time work for two years. During that time I kept telling myself that I wanted to start writing a book. I had a basic topic, short story horror, and even a few story ideas. But I was young and foolish and wasted my time watching the Munsters and partying with my roommate and his buddies.

When I started working again I wished I hadn’t wasted so much time. I spent the next ten years thinking about writing, coming up with new stories to tell, developing characters and plots. But I was working too hard to have the energy or patience to sit down and write.

Then I got a job with a lot of time off. “Finally, I can start to write,” I thought. And I did. However, I had new fodder to write about now. Oh, I fully intended to start writing my fiction, but my life was so much fun now. You see, I had gotten a job as a flight attendant. It wasn’t what I set out to do, but the job had fallen in my lap, and I was looking to travel anyway. So I thought, “Why not?”

I was coming back from trips all over the world and telling my family and friends about it. They kept asking for more. My uncle in New Jersey, told me that I should keep a good journal of my travels, something to look back on or share with my children. But I thought, well, if I’m going to write about all this, why not do so to share with the world. And my non-fiction was born.

I started writing this book two years ago. It shouldn’t be taking me this long but I just finished editing my 23 chapters (299 pages as of this post) and I’m now ready to share it with publishers. It’s been a blast writing it and has been the single biggest project I’ve ever taken on. I’ve had jobs last shorter than the time I’ve spent on this.

I really hope you like it. Please let me know at brogott101@aol.com. I often wonder if what I am writing is really interesting enough for people to want to read it. Is it easy to follow along? Am I writing at a comfortable reading level for the audience? Am I wasting my time?

I’m only including bits from ten of the chapters. They don’t tell the whole story, but hopefully they show my fledgeling writing abilities. Hopefully those abilities are good enough for a publisher to share in my dream of showing the world what my life has been like for just over a year of it. Hopefully you will read these posts and yearn to read more, champion my getting the book published, and rushing out to buy it, along with your friends and family.

So on to the book, I’ll start with part of chapter one. I hope you enjoy it.

Posted on

CHAPTER 1 DEATH OF A HARLEY MAN

All good books start at the begining. While the begining of this chapter in my life started as a passion borne into the young ideals of a child, the actual story began with a job interview that took me to Chicago. It was a trial, not just an interview. It was the sort of event that I wrote about, long before I ever thought of turning my writing into a book. While I’m not going to post the part about the interview here, I thought I’d start my posts by giving you a history lesson of the beginnings of my passion.

The end of a long day had finally arrived. I was glad. I was tired. One of my employees had been working a little late and had just said good night before slipping out the back door, leaving me alone in the building. The distraction from what I had been working on was a welcome one. My desk was a mess, full of advertising material and files of work, financial statements and reports. I sat for a moment looking over it all and then swiveled my chair to face the back wall, where a model of a Boeing 737 sat on a bookshelf. It seemed out of place amongst the binders and books. But I loved to look at it.

I studied the plane and its lines, making it so aerodynamic. I looked at the miniature windows of the cockpit and could envision the white-shirted captain sitting in his seat flying it. I smiled and felt calm. I had just come off a plane the previous day, ending a three-day travel ordeal that was all still very fresh in my mind.

Needing a break, I rose from my chair and walked out of my office and onto the showroom floor. The smell of rubber mixed with gasoline and leather. The room was dark except for a few florescent safety lights that stayed on all the time. The sun had long set and through the front windows I could see a few cars go by, creating a show of white and red lights. I looked around at the motorcycles parked side by side on the slick floors. I glanced over the walls with mirrors and signs advertising Harley Credit services. To my right was the women’s MotorClothes section, to my left, the men’s. Racks of tee shirts and jeans sat full of merchandise, some of which I had personally ordered from various vendors. On the walls hung leather jackets, vests and pants. I walked back towards the office but turned left and walked to the lower half of the store.

I thought about how I had helped tear down the wall that once stood where this step was. I took a step down to the other half of the showroom and remembered the people who had tripped on that step, not realizing that it was there. That was the winter of early 1996 and we’d just opened the new store. People were not yet used to the high walls loaded with shiny merchandise, like motorcycle parts and specially painted fenders and tanks, and were distracted from watching where they were walking. It always gave me a chuckle and no one was ever really hurt. But we finally had to put in a ramp and block off the hazard with boxes of motorcycle oil and racks of clothing.

Along the front of this section was the lounge with windows that looked out onto the parking area and the street. The lounge was where customers could congregate and where the employees took breaks. It was home to the vending machines, a few tables, customer photos and a small kitchenette. When walking from the lounge towards the rear of the store, one passes the display area and then reaches the parts counter. Behind the parts counter wall is the large parts storage area with rows of shelving and a loft above for large parts storage. The walls around the display area were covered with motorcycle parts and high up, out of reach, were more fenders and gas tanks for sale. Neon lighted signs helped customers locate the parts department as they would walk into the front door. They illuminated the area in a strange red glow at night.

I now stood in this display area, with the lounge to my left and the parts counter to my right. I looked at the motorcycle accessories and the collectibles displayed neatly in cases and on the display racks. I stood there looking at everything in the darkness, taking it all in, thinking back on how I had made much of this happen.

This place had become my home and all that I had known for the past five years. I was the general manager of this Harley-Davidson dealership. I had moved here with my father in the late summer of 1995 to help him run this business. I had spent more hours in this store than I had spent at home. I had hired over 95% of the people who worked there. Over the years, I had fired many as well. Much of the inventory was either ordered by me or was signed off by me. It was my advertising and marketing skills that attracted people to shop here and it was my signature on the checks that paid our staff. The hours were long but the pay was good and I was enriched by the personal growth I had experienced over the years.

But I was starting to say goodbye to it all. Most nights I could be found there long after closing, working on marketing ideas or sales events, writing articles for our newsletter or working on reports for headquarters. Now I would often stand in the dimly lit store at night to look over it all, like an artist saying goodbye to his art before it was to be hung on someone’s living room wall.

Travel was in my blood and it was affecting me more and more. The business had switched hands in 1999. My father returned to Texas, but I stayed on to continue to run things. The new owner was mostly absentee, so my business trips almost dried up completely, and I could take it no longer. I had given notice and was searching for a new job. One that would take me all over the world. And it wasn’t until I had gotten home from that long, hard trip, just the night before, when I realized I had found that job. I chuckled to myself as I began to think about how it all started for me; this passion for flying.

I was a small boy, maybe five years old. At that age I spent a lot of time with my grandparents in Borger, a small town supporting a Phillips Petroleum refinery in the Texas panhandle. My grandfather was a company man who would eventually retire from the position of Pipeline Superintendent. Borger was often a smelly place due to the oil refinery at the north edge of town. Coming from Houston, which was so much larger and aroma-free, I always called it “Little Stinky Borger.” My grandmother said the smell was that of money. When we would pass a Phillips gas station, she would tell us to bow our heads. “That’s our bread and butter!” she would say. So she would counter me by calling it “Bigger Better Borger.” It would be a running thing between us for many, many years. Still is today, all though she now lives in Houston.

My mother would take me to the airport for my trips to Borger and would be able to walk on the airplane with me. She would make sure that I had a seat by the window, buckle my seat belt and give me a kiss goodbye. There was always a nice lady behind her smiling. I would look at the wings on her uniform and smile back. The lady would make sure my mom got off the plane before the door would close. I don’t ever remember being upset or scared and I would spend the next ninety minutes looking out the window. I loved to see the other planes, feel the speed as we took off down the runway, and watch the ground drop below until the clouds took their place.

Itsy, (that’s what I call my grandmother), tells a story of going to the airport in Amarillo to pick me up so many years ago. “And here you would come walking off that plane with that ugly, dumb rabbit under one arm…”

She was talking about Buns, my childhood security blanket. Buns was a scraggly green rabbit with long legs and ears. I took him everywhere I went, much to Itsy’s dismay, “But you took to flying on those planes back and forth like it was nothing. You always loved to fly.” Indeed, to me, it was just a normal thing, like getting in the car to go to school.

Years later, my father was living in Chicago with his third wife, Kitty. I would go to visit in the summer and in the evenings we would sit outside on the back patio when my father got home from work. He and Kitty would talk about their day and I would play with toys. They would drink gin and tonic and I would drink cherry flavored sugar water. The heat of the day was lowered to a cool breeze, which we enjoyed sitting in. Overhead flew the planes going to O’Hare International. I would always look up and watch them. Seeing this, my father would look up and name the type of plane, a 727, a DC10, a 747. I remember specifically, seeing the many bright colors of Braniff airplanes. I think they were my favorite.

When I was about nine, Dad and Kitty left Chicago and moved to Albuquerque, New Mexico. They had a place high in the city, near the base of Sandia Mountain. In the back yard my father had built an elaborate vegetable garden with railroad ties to keep in the dirt. At the top, and in the corner of the yard, he built a fort for me to play in on my summer visits. It was two levels high, the top being open with a railing for safety. He also fashioned a flagpole with a pulley so I could raise and lower a flag. From up there, one could see the whole city spread out below, towards the valley. But what caught my eye from up there was the airport. With binoculars I could see the terminal itself and the planes moving around on the tarmac. I would watch them fly overhead until I could see them touch down and taxi to their gate. Then I would watch others as they sped down the runway and lumbered into the air. I tried to watch them until I could no longer make them out in the huge sky.

As would most kids with a fort, I made a Jolly Roger flag for the flagpole, with black cotton for the flag, and white felt for the skull and crossbones. But I also made a second flag. This one was more simple, yet meaningful, with the letters G.A.L.O.P. My father came home from work and I showed him my new flag. When he asked what the letters meant, I told him, “Gibson Aviation Look-Out Point.” I don’t know who was more impressed with my ingenuity. I have no idea of what ever happened to that flag, but I’ve never forgotten it.

So my love for airplanes and for flying had been with me since some of my very first memories. Now I had grown used to making about twelve business trips a year with the Harley business, and then having that number dwindle to only a few. I had amassed a collection of civil airplane models, books and metal signs. And the collection grew as my passion did. I even made quick friends with several customers who were pilots. They would come into the store and I would hit them with all sorts of questions about things I saw at airports, parts of airplanes, how things worked. But I had never once thought seriously of trying to get into aviation for a living.

I left the dark showroom and returned to my desk to get on my computer. The past three days had been so amazing. I wanted to write about it so I would never forget the experience, and so my friends and family, both here in Annapolis, and back in Texas, could read about what I had just gone through.

I began to write an essay on how I had gotten my new job with a major airline. I had no idea that what I was about to write would start something that would occupy my free time for over two years and would eventually turn into this book.

Posted on

CHAPTER 2 THE COMPOUND

Training was tough, long and not without stress. There was a lot to learn. Turns out I didn’t just learn how to be a flight attendant. I learned a lot about living in close proximity to others who I normally wouldn’t sit next to. Note, many names in this book have been changed to protect the innocent. Or at least me.

The rest of training was not free from stress. Part of that was due to being surrounded by some of the same people for six weeks. Many of us had not had to share a room with three other people since college. And that was a really long time ago for some of these folks. Things were still a little stressed in our room between Drew and the rest of us, even though I continued to put on a friendly front.

At the end of week four, one of my classmates, Terri, was having her birthday. A group of us decided to head downtown to celebrate with her. We found a few bars to enjoy; when one got boring we would move to another. By the end of the evening we had been to a few bars and were feeling quite comfortable. One of the girls in our group, Aura, had gone to the bar for another drink. Terri followed her and they wound up spending a lot of time at the bar, just the two of them.

When they came back to the table, it was clear that Aura had been crying. Someone else at the table asked what the problem was and she spilled it all.

“Last week in the mockup, Drew made a demeaning sexual comment to me and slapped my ass. He knows I am married and I didn’t do anything to provoke him.” Did she tell anyone about it? “No. He’s got a family. I’ve got a family. I don’t want this to get all blown out of proportion. But I made it quite clear to him that I didn’t appreciate his advances and that if it happened again, I would kick him in the nuts.”

Apparently, Aura was not the only one at the table to feel uncomfortable with my roommate. Others had overheard him making questionable comments and felt a bit uneasy around him. The conversation turned to him for a while but as all conversations do, eventually evolved into other things. I felt badly for Aura but really thought nothing else about it. The night moved on and we eventually made our way back to the compound. My roommates were already asleep when I got back.

The next morning I went down for breakfast in the cafeteria. The room was almost empty but there were a few of my classmates sitting at one table with Drew. I started to pass them by for a table with more room, but was beckoned to join them. I hesitated, but sat down reluctantly, giving into peer pressure. I never did feel much better about Drew since that first impression, and now I felt even more distanced from him.

As soon as I sat down, I realized that everyone was leaning in towards Drew and that his eyes were red. In an instant I knew what was happening. And it would drag the entire class into an abyss for the remainder of our time at the training center.

“Aura is going around telling people that I sexually harassed her and it’s all a lie,” he said. I acted somewhat surprised. I actually was. First of all, I knew she was not going around making that false accusation. Aura was a very attractive woman. Her complexion was flawless, and her body was in perfect condition. She did not need the attention and it was quite clear to us the night before that she had dealt with it and only wanted it to go away. The only reason we knew about it was that we practically drug it out of her at the bar. And she certainly wasn’t lying.

I searched the faces at the table. There was one who was at that bar last night and I knew it was her who told him about it. I’m not going to mention names. I never have to anyone I confided in while I was in training. At this point it’s all water under the bridge and I don’t need any aggravation to come back and haunt me from training.

Drew stewed about it some more and I finally admitted that the subject had come up the night before, but I didn’t believe it was her telling people. He got up and stormed away exclaiming he was going to find her and talk to her right now.

It does nothing but get messier from here. Word got to the supervisor on duty who called the two of them up to the office. They each gave their side of the story and then were told that more would be done on Monday by our supervisor. In the meantime, neither of them was to discuss it with anyone else. I only know all of this because the first thing Drew did was to come to our room and tell me everything that happened in the supervisor’s office. The funny thing was that when he told me her side of the story, as she told it to him, it matched exactly what she had told me at the table in the bar.

What he did next would seal our fate as roommates. He asked if I was near them when the incident occurred in the mock up. I was not. I was in the other mock up on the other side of the room.

“If you get called up tomorrow and questioned, I want you to tell them that you were there and that you never saw it happen. Tell them I wasn’t even seated near her,” he told me.

I was floored. “I can’t do that, Drew. I’m not going to do that and I won’t be brought in the middle of this.” I lied. After he left the room I knocked on Aura’s door and told her what had just happened and that if I got called upstairs, I would let them know as well. This situation was getting serious and I was not going to let Drew manipulate the situation to his favor for something I felt he was, indeed, guilty of.

Drew spent the rest of that day going around telling everyone about what happened and by the time class resumed on Monday, I felt as if half of us were on his side, and the other half was on hers. The tension was noticeable and different fractions were in different corners whispering and looking around like they were guilty of talking about someone. And they were.

At one point in the afternoon I was watching planes approach ORD with my binoculars. I went to the laundry room on the other side of the building, affording me a better view of the planes. But this was also the same side of the building that the pool was on. There were quite a few people out there and I could make out Drew, surrounded by a group of people, some from our class, others were not. I looked at them through the binoculars when Christine entered the room. ‘Oh, shit,’ I thought. ‘She probably thinks I’m some pervert watching the girls at the pool.’ She didn’t say much to me and I decided to return to my room.

Sure enough, a few minutes later, Christine knocked and asked to speak to me. I let her in.

“Scott,” she started. “I just wanted to tell you that I am very bothered by what you were doing just now in the laundry room.”

“Christine, I know you think I was watching people at the pool. I did see Drew down there and did look to see whom he was talking to. But the reason I was in there with my binoculars was to watch planes come in to land.”

She seemed to not quite believe me. I pointed to a model airplane sitting on my windowsill and picked up a magazine on airplanes.

“You see, I like to see what kind of plane they are. I’m totally obsessed.”

I could see that she now understood. She smiled and said she was relieved. She was thinking I was a perv. I told her that I was glad she came to see me about it instead of going around thinking that. We still laugh about it today.

The next day, my other roommate, Restie, came to me and told me that things were getting bad. He had come in late Sunday night, after I went to bed. He closed the door quietly and was slinking around the room getting ready for bed, trying not to wake us up. Drew got out of bed and said he needed to talk to him so they went to the spacious closet and turned on the light. And just as he had done with me, he asked him to lie for him about what happened in the mock up. And just as I had done, he told Drew that he would not do that. I let Restie know that the same thing happened to me and thanked him for not going along with it.

I never was called upstairs and no one ever asked me about what happened in the mock up that day. The case was dropped, which angered Aura, but she was glad to have it behind her. She never did want it brought up in the first place. She would be going to a different base and hopefully would not have to see him again. She only hoped her husband would never find out. He was the jealous type and would not take it well; he might even make her quite this job.

Things were a little tense in my room after that. Restie and I became closer and he would often tell me that he didn’t understand why Drew disliked me so much.

“You are always so nice to him, nicer than I am to him,” he would tell me with his thick accent, “even though he treats you so badly. And he’s always talking bad about you to me. I can’t stand it.”

But my being nice to him ended on the first night of our last week, week six. This was the night before we were to leave for our international training flight. One third of the class was to go to Paris, one third to London, and the rest of us to Frankfurt. Being of German heritage, this was exciting news to me. I’d never been anywhere that required me to have a passport before, so this trip was huge.

As usual, we would be paired up and would stay in a hotel with a roommate. Mine would be Drew, of course. That was just my luck. My flying partner was a girl from the other half of the class, Sarah. Everyone was very excited about going overseas the next day. All of our flights were very early in the morning. The three of us were getting ready for bed after having packed our suitcases. Drew was in bed when the phone rang. It was a friend of Restie’s from California, two time zones back. They spoke briefly and hung up.

The phone rang again and it was another call for Restie. He told the person at the other end that he was going to leave the room and call him right back. Very nice thing to do since the lights were out and we were trying to get some sleep. A short while later he returned and got in bed. The phone rang a third time. It was Sarah calling me to find out what time I was going to be in the lobby for our taxi to the airport. I gave her the information, hung the phone up and walked back over to my bed.

Drew rolled over and took the phone off the hook. At first I thought I would ignore it, but then I decided I couldn’t handle the phone being off the hook. What if someone calls? What if there is an emergency? What if his daughter was in an accident? He assured me that wouldn’t happen, that they would call on his cell phone.

“You’re not the only one in this room and I don’t think Restie wants the phone off the hook either,” I told him.

Restie didn’t say a thing. I went back to his side of the room, where the phone was, and put the hand piece back on the cradle. He tried to take it off again as I walked back to bed, so I placed the phone on the floor, out of his reach.

His reach was better than I thought and I didn’t hear him take it off again. I settled into bed and after a minute the phone started to beep obnoxiously, telling us it was off the cradle.

“Well that was a smart thing to do,” I said crossly as I got up once more to fix the problem. This time I moved the phone further away from Drew’s reach.

“Now leave the flipping phone alone.” Except I’m pretty sure I used a stronger word than flipping, but it also started with the letter F.

I got back in bed and there was silence. It lasted about three minutes. Drew started moving around. He put his leg on and got dressed and left, slamming the door behind him.

Across the room, the light went on and Restie was sitting up. “Oh, my goodness!” he said. “What was that about?”

“I don’t know. He’s just being an ass.”

“I know he is. I was so afraid for you. I thought he was going to get up and attack you! I thought he would hit you with his leg.” Restie’s amazement at what was happening was prominent in his voice. And his wry humor was timeless. “I don’t know why he has to be so rude. There are other people in here besides him.”

I simply agreed, still not sure what had set him off that way.

After about twenty minutes Drew slipped quietly back into the room and we all managed to fall asleep without hitting one another.