Posted on

Passenger of the Day: Shaken and Stirred

Sunset clouds

Every now and then you’ll get a great pilot who likes to come out of his cave…er…cockpit and actually interact with passengers. They do have a lot to do up there before a flight; check lists, write ups, fuel sheets, weights and balance figures, the walk around, a quick call to the wife and or girlfriend. This flight had the type of captain who came into the cabin at the end of the boarding process with information on the weather at our destination and in flight. He mentioned an area of storms that we’d be passing on our way to the East Coast. I could see 3E’s face tighten. Another example of the captain meaning well and having to make me come in afterwards and smooth ruffed up feathers.
When he was done with his presentation, he returned to the switches and knobs of the cockpit and I began to pick up pre-departure cups from my passengers in first class. When I got the 3rd row, Nervous Flyer stopped me.
The woman in 3E was sharply dressed and very pleasant. She wore a tan outfit with sparkly jewelry, including a corded necklace ending with an elaborate-looking tassel. She smiled often and used pleasantries any time we spoke.
“The captain said it might be a bit bumpy in flight?” she asked sheepishly.
“There is a chance we may have a few bumps. I’m sure it won’t be bad. Do you not like bumps?” I asked.
“No, I’m what they call a nervous flyer.”
“My mother was a nervous flyer when I started this job. She’s great with flying now. I told her how much safer she was in the air than on the ground. The most dangerous part of the trip was the drive home!”
“I’ve heard that,” she said.
I continued, “I actually love turbulence.” She made a face. “I know, I’m one of those…” She laughed, but still appeared a bit nervous.
I went on to explain a little about turbulence and what causes it. I told her to imagine a pot of boiling water. The air can be much like that pot of boiling water, with bubbles of air rising and falling in the atmosphere. When the plane encounters these rising bubbles of air you get turbulence.
She greatly appreciated the visual and said she felt much better, but she’d be keeping an eye on me.
“Don’t tell me,” I interrupted, “you keep an eye on the flight attendant knowing that if they are calm, everything is OK, but if they look concerned, you should be as well.”
“Yeah,” she said.
There is nothing to fear.
“My mom told me that when I first started flying!” It’s something I’ve always remembered. To this day, if I hear a noise from the plane that is out of the ordinary, or I get a call on the interphone from the pilots about weather ahead, I act nonchalant and calm; smile on my face. Even if they’re only

calling for a lavatory break, people in the cabin don’t know why I’m on the phone. For all they know, there’s a fire in the cargo hold, a wheel just fell off, or we are serving only fruit cake.

As if often the case, the pilot’s reports were not entirely accurate and the flight ensued with very few bumps at all. It’s almost disappointing when we get notified of reports of turbulence coming up and then nothing happens. Passengers get up and we advise them, “Please take a seat, the captain has told us that we are expecting turbulence and we want you to be safe.” Then nothing happens and the seat belt sign gets turned off and I look like a liar. Happens all the time. I call the flight deck, “Hey, can’t you make it bounce for just a bit?”
Night flying
Yeah, I like turbulence. I like to feel the plane fly. But, I have hurt my knee when a jolt threw me to the floor. One of the most fun episodes was when I was trapped in the rear of a 747 coming home from Sydney. Fortunately, there were a lot of open seats, so when the plane began to dance through the air during our meal service, I was able to park the dinner cart and take a seat. The plane bounced so much that meals began to fall out the other end of the cart and onto the floor. All I could do was sit there and listen to the clatter.
People have died in turbulence, shooting out of their seats and hitting their head on the ceiling. It can be very dangerous and sudden. So when you are asked to do so, for your safety, and the safety of those around you, please, return to your seat and fasten your seat belt. And keep the over head bins closed. Thank you.
Please click a reaction below and leave a comment! Thanks.
Posted on

Adventures in Flight: Meeting Iselle

   

I hear the big island of Hawaii has never taken a hit from a hurricane, not for any particular reason, other than just luck. It’s been over 20 years since a hurricane has hit the islands. While I’ve certainly been to the islands numerous times in the past 14 years, apparently, for no other reason than just luck, a storm finally nuzzles the Big Island and Mother Airline gives me a trip there.
Growing up in Houston, hurricanes aren’t anything new to me. I remember one storm that passed right over us. I awoke to sideways-falling rain and heavy winds. We hadn’t lived in the home long, and one of our newly planted trees was leaning to the right, dancing and shimmying as the storm pushed through. The eye passed over and the air got still and dry, the sun even peeked out for a bit, as if to see what was going on below. Then things went back to hurricane mode as we caught the back side, and that poor tree now leaned as far to the left as it had to the right, as the winds on the back side of a hurricane blow in the opposite direction.
I’ve always loved a good storm. Strong winds amaze me and as long as I’m dry, I don’t mind rain. I was excited to be going to Hawaii the day the storm, Iselle, was supposed to land. The trip was only scheduled to be a turn, meaning a 13 hour duty day, 5 hour flight there, and about the same coming home. Turns are tough to work and there are times the crew goes illegal, meaning the flight goes longer than we are allowed to fly. It’s happened to me before, and is why I always take my suitcase for turns- especially this time.
The crew I worked with was about as excited about the storm as I was. One, who had not been minding the news, wasn’t aware of the hurricane until we mentioned it. We walked to the gate, discussing the what-ifs; might we go illegal, where would they put us up, there would surely be a loss of power and it would be horrible to be in a hot hotel with no air conditioner.
When we reached the gate, we were inundated with nervous passengers asking if we were really going, how safe was it, and were we worried about flying into a hurricane? I got so tired of the questions, that when we began boarding, and more questions came, I played a few games, such as dumb, “I don’t have any information, you probably know more about the storm than I do”, to dumber, “What hurricane?”
I thought it was interesting that people were flying to an island about to be hit by a huge storm, and it was the flight they were concerned with. The worst part of their day was certainly going to be on the ground, not in the air.
The captain made an announcement before we left that calmed everyone’s fears; we would be just fine, arriving long before the storm was to reach Oahu, and the winds when we landed wouldn’t be much stronger than the ones we were leaving in San Francisco. It was a delight to the passengers, but a let down to me.
The captain was right. We landed to very anti-climactic Honolulu weather; calm, balmy, partly-cloudy and rather nice at 10PM. We took off just over an hour later, about 6 hours before the weather was supposed to turn ugly. We had a few bumps after take-off, and that was the extent of it. I was hoping to meet Iselle, but we beat her and left before being formally introduced.
There is a saying that warns of being careful of what one asks, as we were not free from excitement on this flight. Working in economy and hanging out in the aft galley during the flight home, I was made aware that there was a medical issue when the purser made an announcement asking if there was anyone on board with medical training. Nothing like that announcement to get your attention. It turned out to be minor; a woman with some tingling in her arms and shortness of breath. We administered oxygen and on board was a dentist, a nurse and an anesthesiologist to look after her. She was fine and after landing would walk into the terminal without the aid of a wheel chair.
It was a gorgeous morning in SF when our 757 touched down back home. The one good thing about Hawaii turns is that, with over 10 hours of flight time, I could now enjoy 36 hours free from duty. Yep, time for some well-deserved shut-eye. After all, Mother Airline would be sending me back out for more adventures once my rest was finished. Never a dull moment in the life among the clouds, and one of the reasons I love my job!