Posted on

Adventures in Flight: I Know What You Were Doing

While you were dancing with sugar plums in your head, I was flying from London to San Francisco. I wore a gold and white Santa hat I bought in Japan. Working in business class I served passengers who loved the hat and were so thankful to me and the crew for working on the holiday. I love making people happy like that!
You were stuffing yourself with turkey, dressing and potatoes, while I was eating more meat than was on Noah’s Ark. I left on Thanksgiving for Sao Paolo, Brazil. At the two-for-one happy hour, we met up with a crew from D.C. Drunk on Caipirinha‘s, Brazil’s national (and very powerful drink)we all went to a Brazilian steak house. The salad bar would have been enough to eat, but then came the servers in national garb slicing off skewers of pork, beef, sausage, lamb, venison, duck, chicken and yes, turkey.
While you were opening presents on Christmas morning, I was walking around Diamond Head in Hawaii,

Hawaiian Santa

marveling at the numerous Santa displays in store windows and yards with him wearing colorful beach shorts instead of his furry red suit. Santa in a kayak, Santa on a surf board, Santa only in swim trunks. It was the first time in my life I spent a Christmas morning in such heat and humidity; no snow or snowmen. Finally, I knew what it must belike to celebrate Yule in the southern hemisphere, as, up to that point, I had not been in that part of the world during Christmas.

As you kissed your loved one at midnight withthe mirroredball dropping, I was watching the two magnificent pyrotechnicshowsput on over Sydney Harbor. I don’t know that I’ve ever seen more fireworks in one day in my life. The first show was as 9PM. I viewed it from a large hotel room obtained by a crew member from LAX for the purpose of hosting a party for all crew members. For the midnight show, we ventured to a park near Darling Harbor where we could see itfrom the watersideand viewthe bridge with the Opera House beyond.
While you were watching Thanksgiving Day football, I was at 36,000 feet sitting in first class eating Mother Airline’s version of a Thanksgiving meal. It was not bad for turkey and dressing, with green beans, mashed potatoes and a slice of pumpkin cheesecake for dessert. I wasn’t working, so I was able to wash it down with white wine.
Another Christmas in uniform
As the little ones gasped in excitement over Santa’s haul, I sat at home on call, waiting for Mother Airline to need me for a trip. I enjoy working on Christmas, bringing loved ones together, sharing in the joy and cheer and, just for fun, wearing my red holiday pin that reads, “Scrooge was right.” For some reason, people always ask what that means. But all I have to say for them to understand it is, “Bah-humbug.”
It’s not just the winter holidays. You were digesting hot dogs, potato salad and waving the US flag on the 4thof July, while I was in a 14thfloor hotel room in San Diego watching fireworks in all directions. It was time to get to sleep for my flights the next day. It was difficult to do, as people continued to shoot off firecrackers, poppers, zippers, zingers, bangers and gongs for hours.
Or I was alone, sitting along the river in Cleveland with the masses enjoying patriotic music, watching children play while their adults drank. Then the rockets red glare took off to bursting in air to thunderous applause and oohs and ahs.

Cleveland on the 4th of July

I know what you were doing on your holidays. I’ve done them before. Now I’m a first responder, responsible for safety and security on airliners going to and fro. Now I fly the skies circling the globe to watch others celebrate with customs not familiar to me, with foods not typically found in my pantry, with people I don’t know but enjoy the company of. We all have one thing in common, we love our celebrations, our family time, our cheer and goodwill toward others. We all love a good party!
I love working holidays. I don’t work them all; I tend to rotate…Thanksgiving this year, Christmas next. New Years only if I have to. I know what you were doing. In many cases, I, along with my many flying partners, helped make it happen.

One Christmas in Osaka, Japan

Happy Holidays!
I know what you were doing
I have done it too
Celebrating Christmas
Or were you playing Scrooge?
I know what you were doing
Eating with family and friends
Traveling to be together
Cheering the bygone trends
Each year the circle spirals
And brings us back around
Enjoying all the holidays
And getting out of town
Gather your things and presents
We all love a great surprise
Travel to see your loved ones
Travel through the skies
I know what you were doing
Spending time with those you love
I may not be with folk I know
But I’m as happy as a dove
I help bring people together
Encouragingsmiles and laughs
From takeoff to arrival
On a big ole jet aircraft
Posted on

My Favorite Things: Gifted

The gift of a great view in flight

I was working the beverage cart and while pouring a drink for children to my right, the gold pin on the jacket lapel to my left caught my attention. I commented on how nice it was after realizing it was the NASA logo. The man was going to Houston so I asked if that is where he worked. It was. I mentioned that I just moved from the Bay Area, so I met people going to the Ames Exploration Center often. At the end of the flight, he called me over and presented to me 2 very nice NASA stickers. I was impressed.
Just before Thanksgiving, I met a woman in first class who had a solar dancing turkey and after doing a dance for her in the aisle, she gifted it to me. I acted like she was trying to give me hundred dollars and not a dollar store item.

I have in my collection a United States flag pin given to me by a very nice veteran of WW2. The interesting thing about this man was that he was again a passenger of mine a month later. I was so glad I was wearing the pin he gave me, as he took notice.
Flight attendants are often gifted with things. Mostly, it’s chocolate or some other candy. Occasionally it’s coffee and even more rare are items like donuts or on one flight, a passenger brought for the crew 2 boxes of savory empenadas from Lima.
Penguin gets a gift

Many years ago, just before Christmas, a passenger on my flight worked for a candle maker and he gifted everyone, including the pilots, small scented candles.

Living in my bag for nearly ten years is a gift card to Starbucks. I never go to Starbucks; I don’t enjoy the aroma in them and I’m never been interested in their products enough to stand in line. One day, I’ll have to use it for some tea or a scone. Even though it’s not been used in many years, I greatly appreciated the thought.
We love our little gifts, but honestly, I’m not one to easily accept gifts from strangers, which is odd being that I went to Burning Man for seven years; a temporary society that exists on a gifting economy. And I do love to give! I used to give gifts for the whole family every year at Christmas, cousin’s included. If I ever win that damned lottery they keep shaking in front of my face, I’ll be giving things away all the time! Rare would be the dinner tab not picked up by me!
But gifts don’t always have to be something tangible. Some of the best gifts I receive on a regular basis are the compliments. When a passenger stops before walking off the plane and thanks me for such great service, or compliments the crew in the back, or admires my announcements, shakes my hand, smiles and tells me that was one of the better flights they’ve been on, it sends me to the moon! About the best gift I can receive is a note to my supervisor about the great service you received.

Inside the Houston Intercontinental terminal
Giving is so much fun and I do enjoy receiving little gifts and treats while I’m working. Giving is a great way to get noticed and ensure that the crew stops by to say hi and sees if there is anything you may need during the flight. Whether for the holidays, a ploy to be recognized by crew, or just a simple way of saying that you understand us, flight crews love receiving little gifts from passengers. It’s my favorite!
(PS; And if you insist, I’d love a new Mercedes in silver!)
Posted on

My Favorite Things: Coming ‘Write’ Up

A United Airlines 737 in snowy Chicago

There are so many components that go into a flight and there are many chances for things to go wonky. Between catering, passenger issues, weather, medical events, and mechanical issues, it’s nearly rare when nothing goes wrong.
There are many reports in aviation. Reports are vital for aircraft maintenance, so any time there is an issue on board that involves the mechanics, we must report them. We call them write ups and they can be for anything as minor as reporting that the carpet is coming loose at a seam or a reading light being out at one of the seats, to larger issues such as a jumpseat not working properly or an overhead bin won’t stay shut.
Recently, before closing the door to the aircraft, I noticed a wire loose, just sticking out and waving hello to me, from inside the frame. That didn’t look right to me, so I asked the captain to come take a look at it. Wires should be mounted at each end, not waving to flight crew!

No engine = a lot of reports!
In the end, it turned out to be a grounding wire. Nearly everything on an airplane is redundant (there are more than one, so if one system goes inoperative, it has a back up), and the same was true in this instance. Eventually, we were OK’d to take off and the issue was differed, meaning they would fix it at a later time. But it doesn’t end there. There’s always paperwork to fill out. A report in triplicate, rubber stamped, blessed and accompanied by a note from your mother. Many times something is a simple fix, but waiting for the paperwork to get completed by maintenance is the reason for a wait.
For flight attendants, we have reports for catering discrepancies, reports for using medical equipment, reports for FAA violations, or those who violate FAA regulations. We have reports for injuries, reports for extended delays and reports for safety issues. Thinking back, I’m shocked we didn’t have a class in initial training for report writing!
I’m good with reports. I enjoy writing and I’ve spent a number of years working in the field of security, including one year working with the Secret Service at the official residence of our 41st president of the United States. I’m pretty good with detail and keeping out emotions. Just the facts, ma’am. I’ve been told my reports are some of the best.
What’s funny is the common thinking amongst flight attendants about safety…“Please take your seat, the seat belt sign is on and I don’t want to do the paperwork if you get injured.” It’s true. But what’s really true is that nearly every trip has one report or another, and sometimes two or more. In fact, the very day after writing this story, I had a man pass out and require oxygen. He was able to walk off the flight on his own accord, and I had yet another report to fill out when I got home.
Fixing an oxygen mask compartment.

So working a trip and getting home and finding that I have no notes for any reports to fill out, doesn’t happen all the time. It’s nice that all of our reports are now done on line, so at least I can do them from the comfort of home. One of the best things about my job is that I can totally leave it behind once I leave the aircraft…save for a report or two. But when I have none, it sure is nice. It’s my favorite.

Posted on

My Favorite Things: View to a Thrill

Thrilling view of the mountains east of Orange County, CA.

I was an adult at the time. In fact, I was the general manager of a multimillion dollar company, for crying out loud. But there I was, seated in an aisle seat on a plane, fuming. Not because the flight was delayed. Not because they didn’t serve my favorite drink or not have my first choice of a meal. I was upset because I couldn’t get my beloved window seat and the man…nay…loser, seated in the window seat, kept the shade closed, thus denying my ability to see out. To make things worse, I was over the wing, so when he did eventually open the shade, I couldn’t see a thing. Damned wing!

It was like I was 6, not 30!
Now that I fly all for a living, I’m not that way at all. I do still enjoy the times I get to fly in a window seat. I can sit there for long periods of time just gazing at the landscape below, watching rivers snake, boat wakes on lakes, and all the lights when flying late. Sitting in a window seat is great! But if I’m not at the window, it doesn’t increase my heart rate. 
Even on the ground, I enjoy seeing what’s going on.
It also used to frustrate me when flying over cloud coverage because I couldn’t see the towns and cities and fields below. I do, however, love flying through skies with tall, billowy clouds. Being a huge Star Wars fan with a vivid imagination, in my mind they aren’t clouds we are flying around, but huge star ships hovering above foreign planets!
I’m leavin’ Las Vegas, yeah, yeah.
Even on the jumpseat, I enjoy trying to steal a view. One of the things I dislike about working on the 737 is how our view out of the door portholes are so limited. One can’t see at all out of door 1 Left when sitting in the jump seat. It’s also difficult to see out of the portholes on the 767. They are distorted and angled down; made more for ensuring safe egress in emergency situations than sight seeing.
I no longer fume over not sitting at the window. When working, I’m often tired when I fly in a passenger seat, and I’m just ready to take a nap. The window seats are great for sleeping, in that I can prop myself against the aircraft wall. It’s much better than being in the middle, crammed between other people, or in the aisle, where the cart goes back and forth and one tends to get bumped a lot by passengers and even crew.
Porthole view of IAH airport, Texas.
Yes, I’ll take that window seat whenever I get the chance. It’s nice to be out of the way, but there is nothing like being able to get that wonderful view; the cloud formations, the waterways, the mountains and forests, the cities and towns. I hardly ever take for granted the wonderful views of sunsets and the chance to view things from above. Another thing I tend to do is count people I see on the ground before touchdown. Sometimes it’s hard to find them, especially if flying into an airport surrounded by businesses.
There is nothing quite like some good tunes on my MP3 and a great view from my airliner window seat. It’s my favorite!
Flying over airports is my favorite!
Feel free to click on your reaction below and please leave a comment!
Posted on

My Favorite Things: Suck, Squeeze, Bang and Blow

A good look inside an engine

One of my earliest childhood memories is flying to see my grandparents all by myself. I probably started flying by myself as early as 5, if not earlier. In the early 70s, it wasn’t a big deal. Mom could walk me onto the plane, meet the lovely flight attendant, comfort me, give me a kiss, and be on her way.

I was terribly interested in the goings on outside my window. I loved to watch the movement on the ground by the workers and the neat-looking vehicles…moving belts, scissor lift trucks, train carts full of colorful baggage. And, oh, how I loved watching the airplanes. The bright Braniff colors, the proud Texas International, the long, looking Muse Air planes, the silvery American Airlines. But my favorite part of flying was the take off.
I loved feeling the power of the engines as they roared to life and sent the plane soaring down the runway. I loved how the nose lifted up and the ground shrank and suddenly it was like I could see as far away as Christmas, itself!

I think I can see Christmas!

Today, I still love taking off, and for many of the same reasons. A pilot once described an engine thusly: intake, compression, combustion, and exhaust. This is most easily remembered as “suck, squeeze, bang, blow”. Air is sucked in, squeezed, ignited and blown out the back to give thrust. Let’s face it, aviation is just sexy!
One of the best takeoffs I enjoy is from Orange County, California. Due to noise restrictions, the plane sits at the end of the runway with the brakes on. They power up the engines and then release the brakes, sending us like a bullet from a gun. Once in the air, we power down as we travel over the residences that invoked the noise ordinance and not until we are out over the water do we power up again to continue our climb. It’s invigorating and really lets you know you are flying and at the hands of very capable pilots.
Under the wing of a 737

There is one aspect of takeoff saved for only a flight attendant. It’s on the 757 at the door 2Left jumpseat. When seated in this aft-facing seat and looking at the rear of the aircraft, I get a peripheral view of the landscape zipping past the window to my right. While looking at the rear of the aircraft, and seeing the back of the plane bouncing up and down. When the nose lifts up, it almost looks as if the tail of the long aircraft is sinking down further than the ground. It’s like the tail is going to hit the runway and dig a trench. It’s an optical illusion that I always enjoy!

I’d love to write about an aborted takeoff. They can be scary as the plane suddenly comes to an abrupt stop in seconds after reaching speeds in excess of over one hundred miles an hour. There is a point at which the aircraft is dedicated to taking off, no matter what happens. In my career, I’ve experienced numerous aborted landings, where the airplane suddenly powers back up and climbs on approach; usually due to other aircraft still on the runway. I’ve never experienced an aborted takeoff.
The power, the surge, the sound of the engines, the airplane coming to life and fulfilling it’s intent…to fly in the heavens. Takeoffs; ascensions into the skies, the powerful engines thrusting a metal bird to alight from the ground. It’s my favorite!

Posted on

My Favorite Things: Working It

One thing this job has is lots of variety. This is not a job for people who like the mundane; who like regulated tasks; who like repetition. I see people working on assembly lines and think to myself, “I’d rather be attacked by a giant fruit cake!” Besides the constantly varying days off, my job is full of different destinations and aircraft.

An Airbus about to land at EWR

The question I get asked most, and gets my eyes rolling, is, “What is your route?” It’s OK, not many people realize how 60s that question is. Only the most senior flight attendant has a constant ‘route’. And if I ever become that senior, I don’t know that I would want one. I like variety.
There are periods of holding similar trips for a month or two; plus, every other month I’m on call and have no control over where I fly. A few winters ago, I was holding Boston layovers, which I thoroughly enjoyed. But soon, the flying shifted and I was holding Orlando. While not as exciting as Boston, I liked the hotel in Orlando and the airport is nice. One month you may see Austin, Texas 3 or 4 times, and then you won’t see it for years. It’s fun going to cities after years of not being there, such as a recent layover in Memphis, where the previous one for me was over 10 years ago! There is no ‘route’, just a constant change.
My airline has 8 kinds of aircraft in her fleet and I am trained for each one. I used to love flying on the 747. It’s such a big bird, lots of places to roam, many passengers to get to know, 15 or so crew members and it takes you far away from home, which is the main reason I got this job. The 777 is a great plane to work because it was designed with input from flight crew. It’s the largest twin engine airliner in the world. We have several variants of the ’67 and the ’37. The 787 seems like a great plane, but I’ve yet to work on one.
Interior of an Airbus 

There are things I don’t like about the Airbus, such as the manner in which the jumpseat seat belts constantly get stuck when it retracts. But there is a lot to like about the aircraft, such as the wider aisles and flight attendant-friendly gallies. (The new 737 galleys were obviously designed by people who were never flight attendants!)

If I had to choose one position on one plane, I think I would choose purser on the Airbus A319. When I was based in San Francisco, there was nothing better than that position on a transcon red-eye flight. For the most part, the passengers sleep for most of the flight. There was a quick little service after takeoff, I would then assist with picking up trash in economy, and then it was pretty much just keeping yourself busy for 4 hours. As a writer and a night owl, this was very easy for me. I used to get a lot accomplished on those flights.
The nice thing about flying purser is being the only one on the jumpseat. There are a lot of times when I like peace and quiet, including at work. There’s nothing worse than sitting on the jumpseat next to a flight attendant who’s name is Chatty Kathy and all I want to do is listen to the conversation in my head. But with all the chatter, all my inside voice can do is shout, “Shut up. Shut up. Shut up!”
View from door 2L on an Airbus

We don’t have that many long night flights being based in Houston. And in Houston, we don’t see the 747. But I do still get a lot of flights on the A319. They’re rarely all nighters, but I am often purser. The variety is great with this job, but when I’m purser on the 319, that’s my favorite!

Posted on

My Favorite Things: Never Fully Dressed

Caught me smiling!

“A smile seems to have a favorable influence upon others and makes one likable and more approachable.” –Mona Lisa (maybe)

Fifteen years ago, my mother was a nervous flier. She’s much better now, and I think my careermay have had something to do with that. She once told me that she always watches the flight attendants. If they are calm, there is nothing to fear. If they looked scared, she starts making out her final will and testament on the in-flight napkin.
Thisseems to be true with many fliers. I notice during bouts of turbulence how the first thing people do is to look out the window. If the shade is closed, they will open it, be blinded by the immense brightness, close it and then squint at me to see if I’m calm. I’m never scared of turbulence; I love turbulence…I love to feel the plane flying. Yeah, I’m one of those.
One day I realized that when doing the beverage service, I tended to purse my lips and look serious as I concentrated on remembering the 3-6 drink orders I had just taken. I wasn’t smiling. So I now take no more than 2 orders at a time and make sure I’m always smiling, so that everyone can see the friendly flight attendant about to serve them, and not some machine.
Not smiling with a Moai in Chile

One of our local union presidents never smiles. I’ve never seen one grace his face. He looks as if he may be in pain or hates the entire world. People always wonder how he was ever hired as a flight attendant in the first place. A smile is formed primarily by flexing the muscles at the sides of the mouth. He apparently had them removed.Some smiles include a contraction of the muscles at the corner of the eyes, an action known as a “Duchenne smile”. Smile and the world smiles with you!

My favorite thing is when passengers smile. During boarding, it’s so nice to see a smile. It opens up the chance for conversation as they they stand in the line waiting to reach their seat. I’ll make a comment on the nice smile and guess that they may be going home. “That’s a great smile…you must be going home. Nothing like getting home after a trip.”

A nice smile from an employee


A passenger deplaning with a smile usually means they were happy with the flight, and that’s why I’m there, after all, besides safety and security, to make their flight memorable. I give a parting comment to every passenger as they leave the plane and the big smiles, the thank yous, the hand shakes and comments about the nice service, the great announcements, the friendly crew…it really makes my day.
Is it odd that one of my favorite things about my job is something as simple as a friendly passenger smile? No, I don’t think it’s odd. It’s just nice. They say you’re never fully dressed without one. And if I’m any good at this, you, the reader, are smiling now! A friendly smile. It’s my favorite.

Even the aircraft interphone has a smile!




Posted on

My Favorite Things: The Double Chime

An arrival in Lisbon

Whether it’s a great flight or one where, as I say, “I earned my money on that one!” there is no better sound than the double chime. Any flight attendant would agree. Ding…ding. At the end of the flight it means get in gear, the plane is now on final approach. If you’re working with a crew member as dry as a slice of fruit cake, it means in half an hour you most likely won’t fly with them again for a very long time. If you’re about to start vacation, it means that all though your brain has been on vacation for a week, your body is about to finally get in synch. If at the end of a trip assignment, it means that you’re home. After a long 4-day domestic trip, it’s simply the best sound in the universe.

The pilots engage the double chime when we descend to 10,000 feet. They do so by cycling the no smoking sign off and back on. Right after take off it tells us the cockpit is no longer sterile, a term that means we are not to disturb them. On approach it’s our signal to prepare for landing and that we can no longer bother the pilots with anything but safety related business.
At this point, we’ve picked up the trash and now we conduct our safety checks. No more pillows and blankets to hand out. No more water for your medicine. No more milk for your baby. It’s go time. Safety checks (seats forward, bags, tray tables, and head rest are stowed) and a jumpseat away from what we hope is a short taxi and then get off the plane…we want to go home!

Jet bridge controls

What is better is when the double chime sounds early. Flight crews, just like our wonderful passengers, love arriving early. I once had a layover in Hawaii and arrived an hour early, which was splendid. On a horrid, short layover in a worn-out airport hotel, an early arrival means just that much more rest before going at it the next day. And when home, I love it when I reach my car and look at my watch and think, ‘gee, had we been on time, I’d just now be touching down, yet here I am, in my Peng-UV, about join the masses on my commute home’. (Yes, I call my SUV a Peng-UV. Why not?)
There can be a down side to an early arrival, and don’t even mention it, for it is likely to happen. The dreaded ‘gate-is-occupied’. That’s the worst…arriving early and having to sit on the plane…on the ground…even longer after a long flight. But when the gate is free, and we’re early, that’s a good day.
Waiting for the jet bridge

Another bad thing is having a gate, arriving to it, the engines shut down and the passengers are right behind me, waiting for the door to be opened, but there is no gate agent to bring the jet bridge up. “I guess they weren’t expecting us this early,” I’ll say to those just behind me.

And it’s funny when we are due in early, the captain has stated as much on his several announcements, but a passenger will stop me to ask about a tight connection. I’ll look at their ticket and see that they had 50 minutes when we were to be on time. “No worries, ma’am, we’re due in 20 minutes early.”
You may notice often, flight crew standing in the galley at the end of the flight after the seat belt sign is on. We may be talking about our weekend or our next trip. We may be talking about the strange dude in 22A. We may be talking about the overly talkative pilots. But when you hear the double chime, you’ll see us smile and maybe do a little dance. The double chime. It’s my favorite!
Posted on

My Favorite Things: Perfect Storm

Sometimes, things really come together well; a perfect storm of perfection. With so many components and opportunities for trouble, it’s a wonder a first class service on an airliner ever happens seamlessly.
Perfect skies

It’s an easy day with a flight long enough to do a meal service without having to rush. The crew are fun and cheerful. The gate agent is upbeat and attentive. The passengers board and are in a good mood, talkative and smiling. The pilots arrive and give a thorough briefing, ask for very little and are supportive in our needs.
The bins are shut early and still have room to spare. The aircraft door is closed and we hammer out the safety demo; read flawlessly. My first class passengers smile and say thank you as I pick up their cups. The taxi is without delay and the takeoff is into blue skies with no turbulence.
I make the in-flight announcement and leave the jump seat when it’s safe to get up. I start the oven timer for the warm nuts, close the first class curtains, wash my hands and put my smock on. As I take meal orders, the passengers are still happy and enjoy a bit of banter as I ask about drinks and mention the meal options. Everyone gets their first choice, despite the ever-looming possibility that everyone will want the same meal choice.
In the galley, I take out the ice and glasses and start cooking the meals. I deliver hot towels and then pick them up. I check the meals to make sure they are cooking properly and remove the nuts from the oven, making sure the bread is perfectly warm before turning that oven off (there are 2). Drinks get delivered 2 seats at a time along with nuts and I make sure to call each person by name, as well as the drink I’m delivering.
Once all passengers have their drinks, I run out seconds, while constantly keeping an eye on the food in the oven. I pride myself on cooking meals to perfection. My pasta is always hot, never dry. By the time this is done, the meals are ready. I deliver meals, taking additional drink orders as I run the trays out. After the final tray is delivered, I remove the cookies from the chiller and place them on the pans to bake, which takes 20 minutes. By this time, the first passengers I served dinner to are finished eating. As I remove their trays I inquire as to whether or not they would like coffee or tea. When the timing is really perfect, the cookies are done baking just as I load the last dirty tray back into the cart. Again, I pride myself on perfect cookies. I place them on the plates, and deliver them. They are warm, fluffy and slightly chewy.
At this point, I check on the flight. I want to know how much time is remaining and need to see if they are done serving in coach. Sometimes, I can help pick up trash in coach at this point, but usually they are already done. I also check on the pilots. As I pick up the last of the trash and the cookie plates from my first class passengers, I make one last check on drinks.
The bulk of my work is now done. On shorter flights, it’s almost time to land. On longer ones, I have a chance to eat, sit down for a bit or socialize with my crew or passengers. I like to personally welcome high-yield passengers in the main cabin and offer them a drink and check with those in need of a wheel chair. Personal attention is always my goal.
Soon, the plane descends and the ground looms larger through the small door porthole windows. I pick up the remaining service items, hand out any coats I hung during boarding and complete safety checks prior to touchdown.
As my passengers disembark, I thank each one personally, attempting to use a different parting comment so that no one passenger hears the same comment; good bye, thanks for joining us today, enjoy your evening, we appreciate your business, take care, see you soon, so long, see you next time; repeat. Most days, I receive compliments on my announcements and shake the hands some extend to me as they thank me for a great flight. Success!
It’s hardly like a job when it all runs like this; and fortunately, it happens often. It helps that I love my job and that I’m organized and, if I may say so, myself, such a great flight attendant. It’s like hosting a little dinner party for strangers but in a metal tube careening through the atmosphere. On a perfect day, when it all comes together, there is nothing like working in the skies over the Earth. It’s my favorite!
Posted on

Passenger of the Day: The Gobbler

Lights of the runway
It looked rough on paper and by the fourth day, it felt rough. It proved to be a long, tiring trip, which drained our energy and Mother Airline saved the worst for the last day…3 flights and nearly 13 hours of working, after the shortest layover of the 3 nights away from home. The first day was easy; flying to Philly for 15 hours. The 2nd day had us end up in Memphis for 16 hours after 2 flights. Day 3 was the easiest day that had us dead head to Houston and then work to Austin, but even that was stressful with weather-related delays. Austin was the shortest layover of the 3, shortened even more thanks to Mother Nature. It’s a shame Mother Airline and Mother Nature are often at odds with one another. Day 4 began with only 6 hours of sleep with flights to Denver, Tampa and back home to Houston. By the time I got to Tampa, I was toast!
I love 4 day trips. I got this job to travel and I love staying in the hotels and meeting interesting people. On this trip, I was purser, which means I was in charge of the cabin and the liaison to the flight deck. We got to Tampa and all 3 of us, working the flight, were feeling the effects of the long trip and the short layover the previous night. We were a bit giddy and laughing at the smallest of things. I found myself making quite a few mistakes when making announcements. I’d made the safety announcements 7 times in 4 days. There should be no mistakes- it was practically memorized. I’m sure no one but me really noticed them, but I pride myself on excellence.
I love working the purser position on the Airbus. There are either 12 or 8 passengers depending on whether it’s the A320 or the A319. On a longer fight, I usually get to know a few of the passengers, who enjoy engaging in conversation, as I find out where they’ve been, where they are going, what they do for a living, or a variety of other topics.
Fifteen years ago, I’ll never forget being told while in training for this job, to engage passengers whenever possible. It makes their day and most people enjoy being singled out to be spoken to by the flight crew. I was flying since I learned to walk and I’ve always loved the attention given from crew, flying on my own at such a young age. It’s something that has never left me, and now that I’m on the other side of the ticket, I do what I can to be present for all passengers. I comment on jewelry, hats, blouses, shoes, travel bags and especially great smiles.
A baggage loader seen outside the window
The passengers leaving Tampa for Houston in first class seemed to enjoy my levity and humor. Even when tired, or especially, perhaps, I can be entertaining as I welcome people, take pre departure orders, and assist people with checking bags at the door. The woman in 2B seemed to smile a lot and watched me as I worked, more than the others seated in the front of our Airbus. So it was to her whom I most devoted my attention during flight.
She was a lovely, young woman of about 30 with long, dark hair. She and her boyfriend in 2A were dressed nicely, the way people used to dress when flying first class. She admitted that I looked a little tired and asked if I had a short layover the night before. So I briefly detailed my trip and she could understand why I was so looking forward to arriving in Houston and having 5 days off. She mentioned that she and her boyfriend lived in Houston, but had a home near Tampa, as well. I mentioned that I recently moved from San Francisco, and she gushed at how lovely it was there. I agreed, as we talked about the weather, the beauty and open minded people.
She informed me that she and her boyfriend hadn’t had the chance to spend much time in the Bay Area, but would be returning soon. They were only there for a day to look at a ring being sold in an antique store. She smiled and nodded towards the young man in 2A, deeply involved in a movie on his personal device. I watched as she displayed her hand, sans any metal on her ring finger and understood her meaning. “Well, good luck with that! I hope you get it!”
We talked on and off for the duration of the flight, as most other passengers were busy watching movies and shows and pretty much ignoring me. As I made my safety checks on the Houston approach, I noticed she was placing an object in her purse. “Oh, is that one of those dancing solar animals?” I asked.
“Yes, it’s a turkey,” she said with a wide smile, showing it to me.
“I love those! They have them at the dollar store and I love buying them for my nephews!”
“Yes,” she gushed, “I got this one at the dollar store!” I told her of the ones I had in my window at home and how I often dance with them, giving her, and the rest of the aircraft, a little demonstration, shaking my hips and head in opposite directions. It made her laugh. I love the laugh reaction from people!
My new dancing gobbler on display at home.
As I passed back by to take my seat for landing, she handed me the dancing turkey. I tried to refuse it, as if she were trying to hand me a hundred dollars and not an item that cost as much as a slice of fruit cake. I finally acquiesced and accepted it. It’s so rare that a passenger offers up a gift, other than a piece of chocolate, so I quickly wrote her a thank you card.
As we taxied to the gate, I made my usual announcement, “…I hope you enjoyed your flight and we look forward to seeing you again. On behalf of the entire flight crew, happy travels and many returns,” and with it being the week of the US Thanksgiving holiday, I added, “and have a happy Thanksgiving.” A woman shouted out, “You, too, Penguin!” I’m pretty sure it was my new friend in 2B, who, next time I see her, will hopefully have a new antique engagement ring on that finger!